Tata DoCoMo Complaints & Reviews

Sir,I was complained you about balance deducting, but sir tata docomo is not stopping to deduct my balance everyday they deduct minimum 5 rupees from my balance Sir please take action fast in this matter, I hope you will.

from: Faiz siddiqui
NO. [protected]

sir my tata docomo number is [protected] i want out going call details for the month of july 2012 ..
my email id is vimal.[protected]@gmail.com...please help me its urgent..

I am Srinivas rao. I am using the tatadocomo since the day i reach bangalore. Today (08/08/2012) morning you have deducted Rs.30 from my account for Khaas Khabar pack. But, I am not subscribed to any of those pack yet.

I spoke with one of your customer executive. She told that she will connect the call to her higher manager. But, She didn't. I was on the call for 20 minutes then I had cut the call. I am really regret on tatadocomo for doing this to me.

I want my money to be credited in my account. You people are taking the money without even informing to the right persons. Really frustrated. If you don't add the money to my account then it is my last month o[censored]sing your service.

HI,

I had applied for tata docomo postpaid plan of Rs. 899/- and wanted my current number [protected] (airtel) to be ported through MNP. The executive came and asked me the fill the form, and took a cheque of Rs 899/- in favour of TATA TELESERVICES LTD Dated 21/07/2012.Also they asked me to give the MNP code. After giving all the documents a person came for my address verification. Till Now my number has not been ported to tata docomo. when I called the customer care they are saying " This is sales department and we cannot do anything, please call 121 from a tata docomo postpaid or walky." I am not able to reach anyone and get the information. Interestingly the amount(Rs 899/-) has been deducted from my account by depositing the cheque.

Request you to do the needful.

Thanks & Regards,

Arbind Choubey

[protected]

dear sir,
i Vaibhav gangurde has been using tata docomo no. [protected] from past 5-6 years which has been unregestired by your service provider without any notice which is causing a lot inconvenience for me.prior 1 day i had my proper contacts with my colleagues and suddenly the service has been unregestired. i want in in written what really is the issue so that i can take further action. i have twice submitted my documents at nearby gallery. but if there is any formalities remaining please kindly inform me.
my temporary contact is vaibhav gangurde-[protected]. i want my card to back on line today itself at any cost. if not contact me on my no. and tell me why cant it be.
thank you
- vaibhav gangurde

I have been using TATA PHOTON passed 11months but due to signal problem I was informed by the company for installation of fixed antenna at my office. Due to high mobility that was not possible, hence I opted for taking a TATA DOCOMO Number wherein I can use GPRS on my HTC Touch Handset.
On July 20, 2012 I had instructed the TATA DOCOMO people to activate my GPRS on number [protected]. I was forwarded the settings which was a lengthy 5 messages long. I repeatedly requested the Docomo professionals on the TOLL FREE number to help me set the GPRS but all was in vain. They informed me to contact the local dealer located at Shivranjani, Ahmedabad. I approached the professional who took more than 1 and 1/2 hour but resulting into hanging of my HTC Phone. Now I had to get my mobile serviced at HTC Company service center wherein they took Rs.500/- to fix the problem. They informed me that due to mishandling, negligence and misappropriate operation my mobile got hanged.
Again on July 30, 2012 I once again approached the Docomo people and informed that my GPRS is still not activated, they informed me that we will try to resolve your problem till August 02, 2012 but I shall be charged for the GPRS which has been activated even though it is not functioning, this was informed by Mr.Tiwari at Shivranjani, Ahmedabad wide Ref. no.[protected]. I informed him that I am using postpaid connection and if my account is debited to the extent of 6GB charge then I am not liable to pay for the same. The professional told me that I will request the company to waive off the charge but not 100% sure that the charge will be waived off.
Now on August 02, 2012 again I am receiving a message that "We would need more time to resolve your request no.[protected] regarding Network. We will update you with the status in next 48hrs".
For your kind information till date neither my GPRS is working nor any intimation received from the company, on the contrary I am constantly receiving messages pertaining to Internet from "Adbhut Internet Services offering Aircel Network", this is disgusting.
Now:
- I have incurred Rs.750 for a new TATA DOCOMO priority number
- even though I am using Vodafone number opted to buy TATA
DOCOMO for activation of GPRS
- purchased another mobile of HTC for activating GPRS incurring Rs.18000
- I am been charged for what I have not used?
- the company professionals are telling to buy another Nokia or other brand

I NEED JUSTICE . . . ! ! !

You can contact me on my mobile [protected], for any other information, if required.

CHETAN ZHAVERI

Hi,

i have done an online transaction yesterday (by 8 30 eve) from my sbt debit card(reference number: IGC1496151). my account was not recharged for an hour, and so i registered a complaint regarding this, n they said it will be credited in 7 hrs. its still not done till now(10 Am). so i called back to ask the reason n i demanded my cash to be credited back, as usual their customer care officer( a lady) said "network issue & so the transaction was a failure"? then where does my cash gone?. she spoke to me in a vulgar slang as if i was her enemy. i always wonder, is docomo the only network in this world with this issue? what ever calls i have done, whether its regarding to data or voice service, they always says network issues. now the same started in transactions also. how can one still relay on this network? their customer care? "i would say this is the worst customer care service i ever experienced" they should know how to behave to a customer, at least when the fault is with them. and they don't have any idea on what they are talking about, they just wanted to hang up the conversation.
"Truly docomo, your customer care executives are hard to tolerate. and remember customers are not the ones to be changed for you.". try to give some basic attitude training before posting such persons.

Stop Cheating Your Customers.. No network, Data service mostly not available( "network issue according to them"), and the worst customer service ever.

(attached the proof)
Arun
([protected])

DND deactivate ALL service deactivate MY NUMBER [protected]

Sir' i am your new custmer,when from i bought your sim card every day my bal. Is deduct and when i call to custmet care they make any exuse and disconnect the phone so please solve my problem and refund my balance or lock my sim card permenently.
Custmer
Faiz uddin
No. [protected]

I Pinal Ray had done topup from DOCOMO website in which it has written that you will get 125 full talk time on recharge of 125. Instead of 125 rs balance they game 125 free local and std minutes. This thing is not mention on the website at all. After that I call to customer care regarding my query instead of solving the person told me that it's my mistake I asked what my mistake is? He replied me that it's your mistake nothing else then I asked him to transfer call to his head he told me he is busy and asked any talk right now. Then I told him
No problem solve my query then he transfer call to another person and that person told me that I have to discuss this problem with bank. How bank comes in between. Then he denied me to refund. Actually I did my recharge right and nothing went wrong still this happened . It happens another time .. I want my refund or 125 rs balance .

Sir I am Reju Prakash from Kanya kumari,I am using Tata docomo [protected] for past two months.I am a customer of airtel for past 6 years,but when Tata launched its service in my area I have selected Tata for its brand name,service,tariff plans.But today I am experiencing unfair situation from the day one I selected Tata by frequent unfair deduction.

Today I have downloaded Call recorder a free apps from Nokia Ovi store,but I got an sms stating rs.15 was deducted in the name of downloading tutor software which really I did not download.

I am using data pack for data usage.

I am requesting Tata mobile service to refund the deduction.
In my previous network Airtel if any similar issue happen means they will refund and compensate.

Sir please refund me the deducted amount rs.15.

Thank you
Regards
Reju

Dear Sir,

I would like to lodge a complaint against Tata Docomo regarding Voice Mail Service started in my number and not ready to discontinue the service after making again and again call to customer care. I made several call to customer care but they are unable to stop the services, 2-3 times they told me the service will be discontinue within 24 hours but till date the service remain active. I want to discontinue the service because when someone call me, the call forwarded to voice mail when my mobile is not available in network and the voice mail message I can't hear because there is some password to hear the voice mail but I don't know the password and the password which I have been set on starting for this service is now showing incorrect password I request customer care to provide me password but they cant. Hence there is no use of this service, so it is requested inform company to stop the services like voice mail in my number

My mobile Number [protected]

Regards,
Mustafa.

Sir I want to bring to your kind notice that I have been using tata docomo cellular services my no is [protected] sir in every 15 days there is a message sent to my phone saying that your mantras services is renewed and you have been charged rs 10 and there is no 155223(toll free) to activate and deactivate services I called there and got to know that their is no such service activated on my phone currently & if I call customer care they said your services is renewed that's why you have been charged rs 10 but before this it happened last month I asked customer care to close all the service they said we have closed all your services and you will not be charged any more amount for this though last night it happened again on 8/8/12 their is a message of mantras service been renewed and you have been charged rs 10 this fifth time they DID this and they deducted my rs 10 balance . Please look into the matter and solve the issue as soon as possible so that it will not happen in future..

Tata docomo fraudulently activated "hasya kavita" service on my number on 8 aug 2012. I was just surfing the internet and suddenly a message came that "you have subscribed to hasya kavita pack at rs. 14.53". Before that I was having the balance of rs. 15.53 on 8 aug 2012, out of that they deducted rs. 14.53. That means they deducted all of my balance except rs. 1, because without having the balance above rs. 1 , I can't use the internet.

First of all, I want to know that I had the balance more than rs. 15.53, for e.G. Rs 100 or 200 then they will deduct the whole balance except rs. 1? the same thing happened with me one more time before that, at that time I was having rs. 75 and they activated an unknown service and deducted rs. 74.

Second thing is that if they activate any service then will they deduct the whole balance? that means they don't have fixed price of their services? how can it be possible? it surely means that they just making fool of customers by deducting the balances.

Now I want that any balance they deducted should be credited back to my account. Otherwise I won't feel any difficulty to share this matter with TRAI also.

Sir,
I'm a Tata Docomo user.I am receiving every texts properly and even i can send to many.But when I text to a particular number the message is delayed.It's received after long hours..this problem has been continuing for 3 days.Please help

I had instructed Tata Docomo Customer Care on 30.7.12 to activate DND - Do Not Disturb service with immediate effect as they are sending company messages/packs repeatedly and activating it immediately on attending the message and deducting from the balance available. If a customer ask them to activate anything they won't do but their packs they will activate immediately and deduct the amount. They had given me an ID No. DND [protected]. My mobile No. is [protected]. Will you please help me Sir?

I am a customer of Tata Docomo. My mobile No. is [protected] (Gujarat-Ahmedabad). It is very difficult to contact their customer care. This company has activated a Parde ke peeche pack and deducted Rs.30/- from my balance. I received their message only today - 7.8.12. This they have done without my consent. They have automatically activated the pack. I have not activated this pack. I could not get their customer care to deactivate this pack. Earlier also, this company has activated a pack and deducted Rs.30/- from my balance. Once I have told them to stop sending all company messages/packs. Could you help me to get back my balance ?

i have tata docomo postpaid no. [protected].for last 6 months it was ok and bill was coming around 600.but in last month suddenly it went upto 1400,where as my credit limit was 1200.They have added roaming charges,dive-in charges and extra call charges.I have complained in customer care several times,but of no use.Currently my services are barred due to non payment of bill i.e 1851.it has been around 20 days,and i have to call from other number,resulting in bill of approx 500 extra.Please look into this matter and solve this asap.

I recharged with rs 69 for gprs pack to my number [protected] but docomo has deducted the amount twice, when i called to customer care that guy said that the amount will be refunded in 4 hours, now after 2 days when i call called again the other custmer care guy said that its ur mistake, is it my mistake to recharge my number what the bull these guy are saying , in my earlier complaint i have stated that amount of 200 has been deducted and they have refunded only 120/- 80 rs from that amount also is yet to be credited to my account. please help and resolve as priority..
thanks

1. I had a tata photon connection. Account #[protected].

2. When I paid the December Bill via online payment, there were 3 transactions of Rs.586/- each.

3. One transaction through my Credit card and 2 transactions through my debit card.

4. The next bill, i.e the January bill took care of only 1 extra transaction and has not accounted for the other
one.

I have been struggling for the past 6 months to get back this refund. Even the appellate authority has not responded to this.