Tata Docomo — bad 3g service | |||
I have been a customer of TATA DOCOMO since 2011. I have been facing net connectivity issues since 2-3 months and no resolution is being provided till date after my repeated complaints.he told me that our company has 40 minute session on internet connectivity .you must restart your device every 40 minutes I tried to contact the customer service desk about 15-20 times but was not able to connect to the mobile service. This is really poor service by TATA DOCOMO. I have tried all methods to resolve this issue but your service department is not supporting anything. The information provided to me is not helping me in any way at all. Today was the end of my patience as i was calling customer service. There is no method to check the internet connectivity at any of your TATA DOCOMO call centers. The executive just say the restart your device in every 40 minute . The problem thus remained unresolved. If anyone can help me within the next 24-48 hrs i wont move to another service provider, else i will consider doing number portability with another service provider. DOCOMO horrible service has forced me to take this decision. If my complaint is not resolved i will approach the top management of DOCOMO (i know all he contacts) and raise this issue. Thanks... Was this information helpful? | |||
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Dear customer,
as you still not your contact details we assume dat your issue is resolved, in case you have any futher quries/issues you can mail us at [protected]@tatadocomomarketing, com
THANKS AND REGARDS,
TATA DOCOMO
customer care.
as you still not your contact details we assume dat your issue is resolved, in case you have any futher quries/issues you can mail us at [protected]@tatadocomomarketing, com
THANKS AND REGARDS,
TATA DOCOMO
customer care.
Hi,
i have done MNP and the first recharge of Rs 250 which gave me 250 talk time + 1gb 3G data, for few days i have received the 3g speed now it is showing the 2g logo on top of mobile
and the speed is worst of all, my friend is also using DoCoMo 3G when I put his sim in my mobile it is showing 3G logo and when I put my sim in my friends mobile the logo and speed both are 2g, why tata is playing with the customers, they think the customers are fool or what, i have visited 2 tata DoCoMo brand shops but no resolution and also done online chatting with your customer care for 3 times but they also fail to support, please look into this or else I will go to some better provider.
mobile number : [protected]
i have done MNP and the first recharge of Rs 250 which gave me 250 talk time + 1gb 3G data, for few days i have received the 3g speed now it is showing the 2g logo on top of mobile
and the speed is worst of all, my friend is also using DoCoMo 3G when I put his sim in my mobile it is showing 3G logo and when I put my sim in my friends mobile the logo and speed both are 2g, why tata is playing with the customers, they think the customers are fool or what, i have visited 2 tata DoCoMo brand shops but no resolution and also done online chatting with your customer care for 3 times but they also fail to support, please look into this or else I will go to some better provider.
mobile number : [protected]
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2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.