Tata Docomo — Bad network

sunj

Address:

Mumbai City, Maharashtra

Hi, I purchased Tata Photon Max in May, however the connectivity is very bad. I have called your customer care lot of times and once an engineer also came. Still the connection is either too slow or down( Like on 16th June, no network for entire day) . I have all my work dependant on internet connection. Please look into this asap, and ask your customer care to be more efficient in terms of query resolution. My tata number is [protected].

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your numbers to understand your concerns regarding slow speed. However, we are unable to contact you, since your calls were not answered. Further we request you to provide us your alternate number to [protected]@tatadocomo.com for further assistance. Kindly note that, due to weak coverage area customer is facing slow speed problem and no new cell site has been planned.

Thanks and regards,
Customer Care-Tata Docomo.