Tata Docomo — Balance deducted

Without any request or confirmation from my side, I suddenly gets a message as follows "Chulbuli Chat is activated at Rs30 for 30 days. Dial 5330011 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). at 23-Sep-15 22:30PMREF ID is 16146854". And I lost my balance all of a sudden . Since this is completely inappropriate, I request the company authorities to kindly refund my balance you have dedected for a service I have never requested for.Why should i have to go through all these trouble just because I'm your customer please kindly solve my problem
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Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo
Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
Alternatively you can also mail us your concern at [protected]@tatadocomo.com.

Regards
Customer Care
Tata Docomo

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