Tata Docomo — Balance deducted, no proper response from customer support

Address:

Bangalore, Karnataka

All o[censored]s sudden my balance became to Rs.0.00 asked customer support guy and he gave all stupid answers. Please look at that below.

This is my number +[protected]

Welcome to Tata DOCOMO Chat. Please wait while representative is identified...Your chat session has been assigned to Tata DOCOMO representative.{Sreekanth}Hi Lokesh . You are on line with Sreekanth . How may I assist you? {Lokesh}Hey Sreekanth{Lokesh}My account balance became 0 my I know the reason{Sreekanth}Regret the inconvenience caused to you.{Sreekanth}Would you like to have this information for the number [protected] ? {Lokesh}yes{Sreekanth}Let me check with the details please be online{Lokesh}sure{Sreekanth}This is taking slightly longer than anticipated, please do continue to stay on line while I retrieve this information.{Lokesh}okay{Sreekanth}Thank you for your patience Lokesh. {Sreekanth}as checked here your balance is deducted is call me tune renewal sir{Sreekanth}For the same balance of Rs.36 is charged from main balance {Lokesh}I haven't asked for any service{Sreekanth}Let me check once again {Lokesh}May I know how did it activated... As my number is in DND also...{Sreekanth}I am sorry for the above sir{Sreekanth}Its not call me tune {Lokesh}I shouldn't get any call... And I didn't get any call too{Sreekanth}Its typing error {Lokesh}then what else?{Sreekanth}Sir, I apologies for the inconvenience caused to you, {Lokesh}so what happened to the money{Lokesh}thne{Lokesh}then*{Sreekanth}May i know have done any recharge from main balance?{Lokesh}I didn't do anything like that... Yesterday afternoon I have recharged for Rs.60.00 had Rs.15.xx rupees balance already{Sreekanth}As checked here your balance is deducted for special recharge of Rs.60 activation {Lokesh}why do you want to deduct?{Lokesh}as I got an sms that Rs.60.00 is for full talk time{Sreekanth}Ok{Lokesh}after the recharge my balance was Rs.75.xx{Lokesh}now how can you deduct without my knowledge?{Sreekanth}With our your concern no balance will be deducted {Lokesh}I really don't understand what you're trying to say...{Lokesh}My question is my balance gone to Rs.0.0{Lokesh}why is that?{Lokesh}give me all the logs... on all deductions happened {Sreekanth}As Its not possible to provide your call logs {Lokesh}dude its my money{Sreekanth}As the details are not updated regarding this deduction {Lokesh}you don't have any rights to take it... without my usage{Lokesh}how?{Lokesh}its not updated{Sreekanth}But on[protected]:22:37.0 at this time missed call alert services are activated {Sreekanth}On this number and for the same Rs.30 is deducted {Lokesh}I didn't activate any service{Lokesh}no.. I am sure I didn't do{Sreekanth}But as per the details balance is deducted for the same{Lokesh}no I am sure... you give me your CRM details{Lokesh}how it happened{Lokesh}that too 00:22:37 hrs yousay{Lokesh}I am talking about my balance is Rs.0 now{Lokesh}what r u trying to joke uh?{Sreekanth}Apart from this no deductions found {Lokesh}no{Lokesh}I din't activate any thing I need my money back...{Lokesh}you send your CRM details to me{Lokesh}you can{Lokesh}you can't deny to send that... There is a rule from TRAI you should provide the complete details on the deduction. {Lokesh}Hello Sreekanth you there?{Sreekanth}As per the process we don't have authorize to provide details {Sreekanth}And here details are not updated {Lokesh}oh is it?{Sreekanth}Regarding this deduction{Lokesh}I am a lawyer I know the process {Sreekanth}And I request you please chat us back after 6 hour{Sreekanth}Okay {Lokesh}no I cannot... I need that now{Lokesh}All these chat are getting recorded here... For your information{Lokesh}I will really take it seriously{Sreekanth}Information provided to you is as per the records and data base details on your number{Sreekanth}I am sorry as details are not updated so I am Unable to do recharge{Lokesh}what is the proof?{Lokesh}that's not my problem{Lokesh}wheather you have access or not{Sreekanth}I can understand your concern {Sreekanth}As per the details as there is no such deduction details {Sreekanth}For the same request you chat us back {Lokesh}you first said it detected for call me tune{Lokesh}then said for missed call alert{Lokesh}not saying for nothing detected... {Sreekanth}Sorry for that call me tune its typing error{Lokesh}I will not chat with you back...{Sreekanth}More over I explianed same above statement also {Lokesh}I need that now... right now{Sreekanth}Sorry its not Possible{Sreekanth}With out details I am unable to fetch the details {Lokesh}dude... you cannot provide details is it?{Lokesh}wait and watch what's going to happen{Sreekanth}Kindly mail to this mail id {Lokesh}I am parallely writing an email to Mr.Rohit Tandon{Lokesh}you should be knowing who's he{Sreekanth}kindly mail a copy of your bank statement to [protected]@tatadocomo.com highlighting issue & deduction.{Lokesh}He is the Chief Operating Office in Tata Docomo{Lokesh}for Bangalore{Lokesh}I will not mail to [protected]@tatadocomo{Lokesh}I will mail to Mr.Rohit{Lokesh}with this complete chat of our's{Sreekanth}As per the details updated on your number I am giving this details.{Sreekanth}I am sorry for that call me tune activation as it is typing error {Lokesh}what is updated tell me... This will be the final statement from you{Lokesh}then what is activated?{Sreekanth}There is no such deduction details updated on your number {Sreekanth}It was a pleasure connecting with you. Have a great day ahead. The user has ended the session.