Tata Docomo — Balance Deduction Complaint

Address:Jabalpur, Madhya Pradesh

Dear Sir, I reacharged my No.[protected] with Rs.251 on 10th July 17:28hr and I got 1Gb data and Rs.100 Talktime. Later I checked my balance it was Rs.0. I called Customer Care they gave me a excuse that when data balance is below 30mb it deducts through main balance. This is cheating, kindly refund my Rs.100. They are misguiding many customers in this issue. My Alternate No. is [protected]. Himanshu Bhagat
Was this information helpful?
No (0)
Yes (0)
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo
Dear Customer,

"We would like to inform you that you have been charged of Rs.99.99/- for your GPRS usage of multiple sessions (no.of sessions: 4, usage is 910205KB) on dated[protected]:47PM as there was less data in your account. Kindly, note that, while browsing multiple sites at the same time, each site, automatically reserves small amount of data, for better connectivity. Hence I request you to maintain minimum data balance of 30 MB, in order to avoid balance depletion in future.
Kindly, note that our systems are built in such a way whereby you would receive data alerts at minimum balance of 20MB and 10MB. Being a loyal customer of Tata Docomo an amount of Rs.99.99/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated[protected]. "

Thanks and Regards,
Customer Care
Tata Docomo

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information