[Resolved] Tata Docomo — Balance deduction for service without request | |||
This is the second time in 2 days that I have been charged for a service that I did not request. Message from Docomo "Midnight Masti is activated at Rs50.0 for 30days.Bal:Rs95.92 at 09-Jan-15 23:01.To stop, Dial or SMS STOP to 155223(Free)" I would like my balance refunded as soon as possible Was this information helpful? | |||
Complaint marked as Resolved
Balance refunded after the complaint was registered. Whenever such unconfirmed deductions are done, register a complaint on this forum. Tata DoCoMo customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
[protected]
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We tried to speak to you personally on your number, regarding balance deduction of your Tata Docomo connection. However, the same was not possible as the call was not answered. At the outset we sincerely apologize for the inconvenience caused to you.
In this regards, we would like to inform you that we have verified our records and found that there is no wrong balance deduction found and you have been charged correctly as per the vas service midnight masti.
Further, we would also like to inform you that the amount of Rs. 50/- has been adjusted towards your account as a goodwill.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
We tried to speak to you personally on your number, regarding balance deduction of your Tata Docomo connection. However, the same was not possible as the call was not answered. At the outset we sincerely apologize for the inconvenience caused to you.
In this regards, we would like to inform you that we have verified our records and found that there is no wrong balance deduction found and you have been charged correctly as per the vas service midnight masti.
Further, we would also like to inform you that the amount of Rs. 50/- has been adjusted towards your account as a goodwill.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
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Message from Docomo "Midnight Masti is activated at Rs50.0 for 30days.Bal:Rs95.92 at 09-Jan-15 23:01.To stop, Dial or SMS STOP to 155223(Free)"
I would like my balance refunded as soon as possible