Tata Docomo — balance deduction without any notice | |||
today morning (13/10/14) I had a balance of more than rs 85.. and by afternoon my balance deducted to rs0.06 without any notice. I tried to complaint to the customer care, but no one answered my call... So I want my money back immediately.. my docomo number: [protected] Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We are extremely sorry to learn that you are facing a concern of balance depletion on your mobile number and sincerely regret the inconvenience caused to you due to this.
We would like to inform you that, as per our records you have been charged correctly of Rs. 89.50/- as per the browsing of internet web pages of size more than 10 MB and there was only less MB left in your data balance.
Kindly note that while browsing the web pages and the size of the data usage has exceeded more that the available limit and for that reason, the balance got deducted from your main balance.
However, as a goodwill gesture we have refunded you the amount of Rs. 89.50/- with docket number ABAL[protected] and same cannot be refunded further if balance gets deducts again. Kindly check with your balance.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We are extremely sorry to learn that you are facing a concern of balance depletion on your mobile number and sincerely regret the inconvenience caused to you due to this.
We would like to inform you that, as per our records you have been charged correctly of Rs. 89.50/- as per the browsing of internet web pages of size more than 10 MB and there was only less MB left in your data balance.
Kindly note that while browsing the web pages and the size of the data usage has exceeded more that the available limit and for that reason, the balance got deducted from your main balance.
However, as a goodwill gesture we have refunded you the amount of Rs. 89.50/- with docket number ABAL[protected] and same cannot be refunded further if balance gets deducts again. Kindly check with your balance.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.