Comments
Dear Customer
This is with reference to your concern regarding call charges concern for your Tata Docomo mobile number [protected].
We regret for the inconvenience caused to you.
We would like to inform you that, as per our records the recharge of RC 199/- done on[protected] at 07:44 PM was successfully updated on your number and you have been credited with the benefits of 550 minutes of local and STD mobile calls are free (post free minutes all mobile calls are charged at 96p/minutes) which is valid for 30 days. Again you have recharged an amount of Rs.9/- done on[protected] at 08:11 PM and you have credited with the benefits of all STD calls at 30p/minute which is valid for 5 days. Further there was no data pack for the amount of RC 9. Please kindly make a note.
Kindly note that, as per our records there are multiple voice packs are active on your number. However, if multiple rate cutter plans are active on your number you will be charged as per the high priority plan. As of now your call charges are charged at 96p/minute. Further you have been correctly charged for the call. Hence the amount cannot be refunded.
You can obtain any information related to your account (EX: Recharge information, Data usage and Balance information) by dialing to *191#. For last 5 DATA usage sms DATA to 121, For last 3 call details sms CALL to 121 & to know VAS usage for Last 7 days sms VAS to 121. (Toll free).
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
This is with reference to your concern regarding call charges concern for your Tata Docomo mobile number [protected].
We regret for the inconvenience caused to you.
We would like to inform you that, as per our records the recharge of RC 199/- done on[protected] at 07:44 PM was successfully updated on your number and you have been credited with the benefits of 550 minutes of local and STD mobile calls are free (post free minutes all mobile calls are charged at 96p/minutes) which is valid for 30 days. Again you have recharged an amount of Rs.9/- done on[protected] at 08:11 PM and you have credited with the benefits of all STD calls at 30p/minute which is valid for 5 days. Further there was no data pack for the amount of RC 9. Please kindly make a note.
Kindly note that, as per our records there are multiple voice packs are active on your number. However, if multiple rate cutter plans are active on your number you will be charged as per the high priority plan. As of now your call charges are charged at 96p/minute. Further you have been correctly charged for the call. Hence the amount cannot be refunded.
You can obtain any information related to your account (EX: Recharge information, Data usage and Balance information) by dialing to *191#. For last 5 DATA usage sms DATA to 121, For last 3 call details sms CALL to 121 & to know VAS usage for Last 7 days sms VAS to 121. (Toll free).
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Tata docomo