Tata Docomo — Behavior Issue from customer care | |||
my self arpit patwa from Vadodara tata docomo customer i have called in customer care 198 regarding low speed issue 3G service details of call are as below.. Mobile number - [protected] date & time of call - 08th December, 2014 11:59:00 PM Call Duration (including ivr) - 04.23 minute agent of tata docomo is very casual on call when i was giving my number he has commented ' sir dodte dodte mat baat kijiye'(do not giving number by runing on call) after that i had explain him my problem so he had reply to me that due to congestion in our service you are facing problem so for this and his behavior on call i want to talk with supervisor so i had request him to transfer call he said ok i am transferring you and disconnected my call.i want ask you is this your service that your agent are disconnecting call i want answer from your side and request you to not give excuse that due to high volume of call and calls are in waiting in customer care agent has disconnected call it is not right way to handle customer. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear customer,
We regret for the inconvenience caused to you.
As per the discussion over the call on your number you mentioned that your concern regarding slow speed of the 3g internet.
In this regards, we request you to delete cookies, cache memory, temporary files and browsing history from your mobile handset and to get the better speed of the internet.
Hence, reset your handset and select the network operator manually as UMTS / WCDMA / DUAL mode by going to the network settings option. However, If you still face the same problem I request you to kindly revert us with the for further proceedings.
You also have an option for setting the GPRS settings from your handset. You just have to type INTERNET and send to 52270.
Further, we would like to inform you that you have mentioned that our customer care executive not responded on your call. We raised complaint regarding your concern with docket number: PSR[protected] .
If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
We regret for the inconvenience caused to you.
As per the discussion over the call on your number you mentioned that your concern regarding slow speed of the 3g internet.
In this regards, we request you to delete cookies, cache memory, temporary files and browsing history from your mobile handset and to get the better speed of the internet.
Hence, reset your handset and select the network operator manually as UMTS / WCDMA / DUAL mode by going to the network settings option. However, If you still face the same problem I request you to kindly revert us with the for further proceedings.
You also have an option for setting the GPRS settings from your handset. You just have to type INTERNET and send to 52270.
Further, we would like to inform you that you have mentioned that our customer care executive not responded on your call. We raised complaint regarding your concern with docket number: PSR[protected] .
If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.