[Resolved] Tata Docomo — billing complaint | |||
I have tata docomo dongle for which i have opted for 15gb + 15gb free plan which comes at rs 1474 including gst. Last month, i used up all 30 gb and had to reload 2 gb @ rs 350 on 22 sep, 1 gb @ rs 200 on 27 sep and again 1 gb @ rs 200 on 29 sep. The total should have come to rs 1474+350+200+200= rs 2224 plus gst on the reload packs. I have received bill of rs 2884 instead. The helpline executive says i reloaded 1 gb twice at rs 200 each on 29 sep which is not the case, if i needed 2 gb, i would have reloaded rs 350 pack - that would have been cost efficient for me. Even if the additional rs 200 is considered (Which i won't), the total would have been rs 2424 and not rs 2884. The helpline is not able to provide satisfactory answer and keeps repeating what they are trained to say. I need to know on what basis the billing is done for the month of sep 2017. Till i get a satisfactory answer, i shall be withholding the payment - as i find this is the only way i can ensure that the concerned people from tata docomo will get in touch. Was this information helpful? | |||
Dec 20, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Oct 09, 2017 Sangam Gulu's response My no is [protected]
Verified Support Nov 14, 2017 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Nov 16, 2017 Tata DoCoMo Customer Care's response We tried to contact you on your number. Unfortunately our multiple attempts in establishing a contact with you have failed. In order to handle your concern effectively, we would need your relevant 10 digit Tata Docomo number to assist you better. Hence, we request you to provide the Tata Docomo number for the needful to be done.
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 2 Comments | |||
Comments
Hello,
i am unable to make outgoing calls.
its barred.
could you please deactivate call barring for outgoing calls.
Also i couldnt reach customer care with 121.
NO:[protected]
please do the needful ASAP
i am unable to make outgoing calls.
its barred.
could you please deactivate call barring for outgoing calls.
Also i couldnt reach customer care with 121.
NO:[protected]
please do the needful ASAP
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I am irritate with the problem...
And i am not able to work on mobile...
The option comming frequently in 1 or 2 mins...
Because of it my battery drained early...
Plz solve the problem...