Tata Docomo — Billing continues in spite of confirmation of disconnection

Address:Gautam Buddh Nagar, Uttar Pradesh

I just received by email, bill for Photon dated 15 April 2015..The disconnection for number [protected] was conveyed to Tata Photon vide Cancellation request no.[protected] dated 30th March 2015 was acknowledged and I was informed that the request had been processed for internet disconnection. Then why these bills when you have acknowledged closure? Please give a satisfactory reply or I will refer the matter to the consumer court. This is pure harassment.
Was this information helpful?
No (0)
Yes (0)
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding billing of your Tata Photon connection. However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that we have verified our records and found that there is no wrong billing and you have been charged correctly as per your rentals in prorate basis.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information