Tata Docomo — Broadband Connection not working at all and Customer Service no responding to any calls

Address:

Bangalore, Karnataka

My Tata Docomo Broadband connection suddenly became non responsive. Called customer care for number of times and dropped mails but no response. At times they did respond but no deadline was given for fixing it and always said there is an issue in your area hence services are interrupted. My consumer rights have been violated as i was never informed about the issue, severity of the issue and by what time it will be fixed. Technical assistance number was not working. Escalation numbers were not taking up calls at all. Please suggest.