[Resolved]  Tata Docomo — Broadband issues not solved

Address:

Chennai, Tamil Nadu

I am a Tata Indicom broadband customer since 2006(A/c No: ACC[protected], now migrated to Tata Docomo. On 1-July-14, my broadband stopped working. I registered a complaint with the call centre(No:[protected] and was informed that the DSLAM router had to relocated and that it would take a few days. After a week, I had to go to the Tata Docomo/Indicom office (about 15 kms away) and met Mr. Madan Raj[protected], who represented himself as a "Customer Service Representative", who promised to resolve it in two days. However, not only was problem not resolved, but Mr Raj stopped taking calls from me. Finally around 15-Jul, the DSLAM was relocated and my broadband started functioning. However, this proved to be the start of more problems. I suffered from frequent disconnects and line drops. Here is a list of complaints that I logged with Tata Docomo. 18-Jul-14:16142376 24-Jul-14:16150090 08-Aug-14:[protected]mdm) 10-Aug-14: 16166846 12-Aug-14: 16169270 17-Aug-14: 16172994 25-Aug-14:16179528 28-Aug-14: 16184230 04-Sep-14: 16190726 05-Sep-14:16192442 The last few time, the complaints have been closed without any input from me. I would raise a complaint and a few days later I would find the complaint closed with any resolution. For example, the last complaint[protected] was on 5-Sep, wherein I had complained of frequent disconnects especially during mornings and evenings/nights. On 6-Sep, the service engineer, Mr Kamraj (+91 [protected]) said the modem would be replaced, but it wasn't. On 11-Sep afternoon, the cable technician, Mr. Prabhu([protected]) came to my home and said that the cable would be replaced, but it wasn't. However the complaint was closed on 11-Sep evening with my Internet connection completely non functional.