[Resolved]  Tata Docomo — Call forwarding activated to unknown number

Address:Chennai, Tamil Nadu

Sir,
My mobile number-[protected].
Call forwarding has activated in my sim to some unknown number without my knowledge. I tried to disable it, but it was not supported. So i contacted customer care. She gave me some instructions to do. I did the same. But still my problem exists without solved. I again tried to contact customer care. But the auto msg is getting disconnected with, u can reach send email or call 121.In 121 also the voice msg i got. Issue not resolved, unable to reach the respective officers. Kindly resolve this is issue asap
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Aug 5, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the call was not reachable. We would like to inform you that, call divert or call forward is one of the handset feature which can be activate (ON) or deactivate(OFF) from your end only. However, in order to deactivate call divert from your end I request you to dial ##002# or follow procedure to deactivate manually. In handset, Settings → Call settings → Call Divert/Forward → OFF/Deactivate. Further, 1. Calls can be diverted or Forwarded to any Local mobile number except BSNL & Cell one and MTNL. 2. Procedure : Settings > Call Divert /Forward > select condition ( eg. switch off) > select other number > enter +91 followed by local mobile Number in which calls needs to be diverted/forwarded. 3. No Monthly Rental 4.The call Charges : Incoming charges as per the plan.

Regards,
Customer Care
Tata Docomo

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