A simple cancellation request was met with conflicting information. I went to the Tata Docomo shop in Panjim yesterday to pay my o/s bill and requested a cancellation which I believed was effected and a cancellation number was given. I believed this to be the end of the matter. However to my utter surprise I received a call today from Tata asking about the cancellation.
I explained that I was leaving the Country and would be returning sometime in November, when I would reactivate wifi. He assured me this would be fine and a cancellation would be effected. A few minutes later I received an SMS from TATA that the cancellation would not be processed. I could have treated the SMS message as an acknowledgement of cancellation and left the Country. Clearly my instructions were falling on deaf ears and I would be charged for the months I was away. To me this suggests desperation on the part of TATA to make money regardless of my instructions.
After spending considerable time I was able to persuade the yet another staff what my requirements were and I was given another cancellation number. I am not convinced I have achieved my goal. Now I have been told that in November when I reactivate the wifi I will have to submit all the paperwork again. I find this totally unacceptable and would like the company to reimburse the Rs 2000 I paid initially for the dongle, so that I can move to a more efficient competitor. My request to speak with a supervisor was a non-starter. Was this information helpful? | 
