Tata Docomo — Changed billing date and then charged me extra for booster pack.

Address:

Mumbai City, Maharashtra

The customer care rep accepted their mistake and just changed the email content in his next email, yet refused to pay back for the booster pack (Rs 400/-). What company accepts it's fault yet makes the customer pay for their mistakes. As a public company it should be responsible and pay for it;s own and it's employees mistakes. See email chain below for what tanspired. ++++++++++++++++++++++++++++ Hi Mr. Armstrong, We refer to your email dated 1st of May 2015 regarding complaint for your Photon number [protected]. As per our telephonic conversation on [protected], we would like to inform you that your billing cycle starts from 3rd of every month. Kindly note that the auto generated email was sent to you on 1st of May 2015 at 11:30:59, post activation of the speed booster pack of 5 GB at a charge of Rs. 400. We apologize for the incorrect email sent to you and going forward we appreciate and anticipate your co-operation in this regard and assuring you of our best service at all times. We regret to inform you that we are unable to process an adjustment for Rs. 400 towards the speed booster pack as you have activated it on your own accord. Thank you for surfing with Photon. Warm Regards, Surath Banerjee, Photon Care Team Give a missed call on[protected] from your registered mobile number and get an instant Quick Statement of your Photon via SMS | Reach 24/7 Photon Customer Support at[protected]toll-free) Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com Now recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. -----Original Message----- From: [protected]@hotmail.com Sent:[protected]:40:40.0 To : "Appellate.[protected]@tatadocomo.com" <appellate.[protected]@tatadocomo.com>, "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> Cc: null Subject: FW: RESPONSE FROM TATA DOCOMO~~M22705414 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Dear Sir, I opened my Photon account on Mar 30th 2015. I received the below email today stating that billing cycle has commenced on May 1st 2015. My internet stopped working last night. I called customer care for help they could not help. I bought a booster pack to get high speed connectivity and then I received this email saying my connectivity has been restored to high speed as of My 1st. When called customer service to refund the booster pack as the transaction happened just a few minutes before I received the below email. The customer service started an argument with me saying that the billing cycle starts on the 3rd and I must pay for the booster pack. He also said that the email I received from Tata is wrong, I should follow what he says on the phone. Why should I take a verbal communication as correct over a written communication. India provides customer service for the rest of the modern world, yet the customer care for Indian citizens is "Best of the Worst" Please resolve this at your earliest. Thank you. David A > Date: Fri, 1 May 2015 11:30:59 +0530 > From: [protected]@tatadocomo.com > To: [protected]@HOTMAIL.COM > Subject: RESPONSE FROM TATA DOCOMO > > Hi! > > Thank You for surfing with Photon! > > This Email alert service keeps you updated about your usage according to the tariff plan you have chosen for your Photon number [protected]. > > We would like you to know that you have completed the current monthly billing cycle and a new bill cycle has commenced from 01-MAY-15. Your data connectivity speed has been restored to High Speed Internet. > > You can now register on My Account by clicking www.tatadocomo.com and check your Account history, View Bills Online, Pay Online, Share Feedbacks, Register Complaints & more. > > After all, life is beautiful and one should have time to enjoy it. So make the most of your time with Tata Docomo Photon. > > For any further queries, get in touch with us on our toll-free helpline number[protected] & we will be glad to assist you. > > > Thanks and Regards, > Team, Tata DOCOMO > >