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Tata Docomo — charged without receipt for sim upgrade

Tata docomo (Karnal) charged me rs 100 for a sim upgrade without providing a receipt against the same.
Also the charged amount doesn't include any sort of recharge against it.
It's been long since they are promising of call back (On their facebook page) regarding the issue, but no communication has been done so far. Didn't even get the complaint number.
charged without receipt for sim upgrade
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Mar 13, 2018

Complaint Status

Tata DoCoMo customer support has been notified about the posted complaint.
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    Tata DoCoMo
    Customer Care Service
    Customer satisfaction rating
    50%
    Complaints
    9142
    Pending
    2597
    Resolved
    3662
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View Full Information
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