Tata Docomo — Cheating and illegal deduction | |||||
Hi, I am using a tata docomo connection with no. [protected]. The company has made it a practice of activating some VAS without my consent and is deducting 8 rupees each regularly. I immediately deactivate the service when it come to my notice. But the company does not refund the amount. Also I loses 50 paise from my account if I contact the customer care to register the complaint. This is been repeated regularly. This is pure case of cheating and fraud. Please take necessary step so that I get my money back and take necessary step to stop this type of public robbery. Does Tata wants to become more rich by looting the public. Urge them to do ethical business Azeem Was this information helpful? | |||||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
As per the conversation had with our team, we would like to inform you that, LIVE_ASTROLOGY service was activated by you on[protected] at 10:08PM through WAP mode and hence the balance of Rs.7/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.7/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 23-DEC-2015 at 05:35PM.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we would like to inform you that, LIVE_ASTROLOGY service was activated by you on[protected] at 10:08PM through WAP mode and hence the balance of Rs.7/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.7/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 23-DEC-2015 at 05:35PM.
Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo