Tata Docomo — Cheating on speed of internet

Address:

560066

Tata DoCoMo had given me a Fiber Internet connection on Aug 2014 and promised a speed of 10MBPS. After providing the connection for 3 months I realised the speed was not going above 4MBPS. During this period I made many calls to the local dealer and to support center and was given false promise saying the issue will be resolved but it was never resolved. Also I had complained about frequent disconnect that used to happen during morning 10am -12noon every day and it was never fixed till i discontinued the service. The final bill was for Rs.877/- for which when i asked them to provide me more clarity on the charges i was only sent soft copy of bill and never was given an explanation. Finally I had written email to Anilkumar from Tata DoCoMo support manager to provide the details and reason for charging Rs.1250 the bill amount for Fiber connection despite of giving copper 4MBPS connection and then collect the cheque for the outstanding amount and did not hear back from them. I just got a call from one of the advocate in Delhi (his phone number [protected]) asking me to make the payment on 30th Oct 2015. I made the payment the same day and messaged the transaction ID to the same advocate. Tata DoCoMo account number[protected] Payment transaction ID : EHDF[protected] Now I want to lodge a complaint against Tata DoCoMo for cheating me on the speed of internet connection and charging me more for the service provided.