[Resolved] Tata Docomo — Company has cheated me by cutting my currency of Rs.525

impanasm

from Noida, Uttar Pradesh

Address:

Tumkur, Karnataka

I've activated my internet pack for Rs.39 on 7/11/2014 and i got the confirmation message that your net pack has activated and its valid till 7 days. On 9/11/2014 I was recharged my phone with Rs.500 and i got a currency of Rs.500. But today I've zero balance, I called to the customer care but they said you have used the internet without activating the net pack so we cutted the amount. How it is possible? Still I've 100kb of free net in my account. I sent the message to [protected]@tatadocomo.com but they just credited Rs.30. What about my remaining amount. Is that a 10 or 20rs to neglect?

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.