[Resolved]  Tata Docomo — Complain regarding data balance deduction worth Rs 300 for [protected]

Sir, Near about 25th of October I recharged a 2GB internet plan from TATA DOCOMO. In about 5-7 days i noticed that about 1.9 GB of my balance was deducted whereas my phone showed only about 400MB of data usage. I than contacted the customer care service, there they told me that a Rs 43 data pack recharge was made for my phone which resulted in total deduction of my previous data balance . I told them that i didn't do that Rs 43 recharge and i want my old data balance back but they refused to do the same . This is totally robbing people. The customer is left helpless .They were also not ready to refund my money or data balance. Sir this negligence of your customer care service is not at all appreciable . My mobile number is [protected]. Thanking you, Yours obediently, Deepanshu Batra [protected]
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Aug 6, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Batra,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that your concern has been resolved.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo

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