[Resolved] Tata Docomo — Complaint About frequent disconnection

vyasparth54

from Bengaluru, Karnataka

Address:	380051
Website:	www.tatadocomo.com/en-in

Hello Respected Sir,

My name is parth vyas, and i am using a docomo broadband last 1year. I am regularly pay your bill. But i was facing a problem dally to dally with dclm down and frequently disconnection problem by the server. I did so many compliant in 1 year. But i didn’t get any kind of permanent resolutions. Even 17th feb 2017 also i was sending a mail to all respected docomo sir & mem then after senior engineers visited at my office this are the name mr. ashish parmar manager, mr. ashwinbhai, mr. dinishbhai but your senior engineers are fail because the are not able to rectifie my problem still. Mr. ashish parmar know all the truth but he told me there is no problem from our side. I also send him all snaps by whats app & ashish parmar’s mail id
Ashish parmar doing nothing for my problem. I think he don’t won’t to work.

Only my wifi router was change my port was change 7 to 8 time. then on 18th march 2017 after 1:00pm your net was disconnected to 6:56 pm. 6hrs no internet connection. You company was not able to provide a good customer service. Because your company employs won’t work and that was the main resin that last 1 year i was facing frequently disconnection problem. If your company want to my case study then i am sending you a Link with 208 snaps for ping test & net disconnect with date and time 17th feb 2017 to 18th march 2017 so please kindly check my all snaps and please give me a permanent solution of this frequently disconnection problem.
i send you some compliant s.r. no also-
[protected]
[protected]
[protected]
[protected]
[protected] this compliant don by appellate help desk Ms anita mem.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]/03/2017) I don’t get any call from you backend team and my this complain was closed. White informing me.
[protected] this compliant don by appellate help desk 18/03/2017

I hope this time I will get permanent solution.
please click on link and check ping test report
https://drive.google.com/open?id=0B5CRPZfsxo3vMnJUOGZ4aVBuQ2M
Thank you
&
Your faithfully
PARTH VYAS- MY Account Number is[protected]
MO- [protected] / [protected]
https://drive.google.com/open?id=0B5CRPZfsxo3vMnJUOGZ4aVBuQ2M

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May 9, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

Tata DoCoMo Customer Care's response "Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO."

Apr 21, 2017

Updated by vyasparth54 Complaint About frequent disconnection
Hello Respected Sir,

My name is parth vyas, and i am using a docomo broadband last 1year. I am regularly pay your bill. But i was facing a problem dally to dally with dclm down and frequently disconnection problem by the server. I did so many compliant in 1 year. But i didn’t get any kind of permanent resolutions. Even 17th feb 2017 also i was sending a mail to all respected docomo sir & mem then after senior engineers visited at my office this are the name mr. ashish parmar manager, mr. ashwinbhai, mr. dinishbhai but your senior engineers are fail because the are not able to rectifie my problem still. Mr. ashish parmar know all the truth but he told me there is no problem from our side. I also send him all snaps by whats app & ashish parmar’s mail id
Ashish parmar doing nothing for my problem. I think he don’t won’t to work.

Only my wifi router was change my port was change 7 to 8 time. then on 18th march 2017 after 1:00pm your net was disconnected to 6:56 pm. 6hrs no internet connection. You company was not able to provide a good customer service. Because your company employs won’t work and that was the main resin that last 1 year i was facing frequently disconnection problem. If your company want to my case study then i am sending you a Link with 208 snaps for ping test & net disconnect with date and time 17th feb 2017 to 18th march 2017 so please kindly check my all snaps and please give me a permanent solution of this frequently disconnection problem.
i send you some compliant s.r. no also-
[protected]
[protected]
[protected]
[protected]
[protected] this compliant don by appellate help desk Ms anita mem.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]/03/2017) I don’t get any call from you backend team and my this complain was closed. White informing me.
[protected] this compliant don by appellate help desk 18/03/2017

I hope this time I will get permanent solution.
please click on link and check ping test report
https://drive.google.com/open?id=0B5CRPZfsxo3vMnJUOGZ4aVBuQ2M
Thank you
&
Your faithfully
PARTH VYAS- MY Account Number is[protected]
MO- [protected] / [protected]
https://drive.google.com/open?id=0B5CRPZfsxo3vMnJUOGZ4aVBuQ2M