Tata Docomo — Connectivity issue | |||
I had registered an complaint on 24.10.2015 . that i not getting proper 3g network in Ashram road (Ahmadabad) so on what basis you are charging ? i not get any proper answer from customer care Executive and also in the mail also i had not get any satisfied reply from the Tata Docomo . when i called 18.11.2015 on the same issue so one of customer care employees Mr. Jitesh Keswani as he told that your complaint has been closed and the answer is that my phone found not reachable . Even he agreed that in your area only 2g Connectivity is available so i my Question is if that if 2g network is available so on what basis they charge according on 3g ?Am having 2 Question with service provider . 1) Without Customer confirmation how can they close the complaint ? 2) If 2g network is available so why they taking charges of 3g Network ? Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
[protected]
My mobile number is [protected].
My tata docomo number is [protected]
My alternate number is [protected]
My mail id is santosh.[protected]@yahoo.com
My alternate number is [protected]
My mail id is santosh.[protected]@yahoo.com
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo
Dear service provider
I am hearing this answer from last month so please give me tentative date.
And also i want answer for my both the quotations. Please feel free to call me on [protected]. Or mail me on santosh.[protected]@yahoo.com
I am hearing this answer from last month so please give me tentative date.
And also i want answer for my both the quotations. Please feel free to call me on [protected]. Or mail me on santosh.[protected]@yahoo.com
Dear Customer,
We would like to inform you that a complaint regarding network connectivity concern which was registered vide docket number PNR[protected] has been closed stating that there is a coverage issue in your location. New cell site / Booster is required to solve the concern. We will communicate once the site is live.
Regards,
Customer Care
Tata Docomo
We would like to inform you that a complaint regarding network connectivity concern which was registered vide docket number PNR[protected] has been closed stating that there is a coverage issue in your location. New cell site / Booster is required to solve the concern. We will communicate once the site is live.
Regards,
Customer Care
Tata Docomo
Dear sir
Without solving my issue how come my complaint can be closed.
Secondly you may installing booster or what ever to solve the issue its not my concern. My question is when u cannot give the 3g services then how can u charge against. And also in the last message also i mentioned the same thing give me tentative time because I don't have much to chat with you on this matter
Without solving my issue how come my complaint can be closed.
Secondly you may installing booster or what ever to solve the issue its not my concern. My question is when u cannot give the 3g services then how can u charge against. And also in the last message also i mentioned the same thing give me tentative time because I don't have much to chat with you on this matter
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Tata Docomo