Tata Docomo — Couldn't get any service correctly

Website:

tatadocomo gsm prepaid service

Dear team,
i have got a msg from your end that regards RC14=10p/Min LON + 30p/min LOF&STD calls, 28 days . (Xtra Benifit credits in 48Hr)..and so am recharge with 14rs.but i couldn‘t get the offer.
so am called your customer care no 198 on today( 10/11/15)and a lady attend ma call and tell me that we will contact u on 13/11/15 abd resolve your issue.this is totaly very bad. i need the benefit today after 4 days i dnt want the offer.
my complaint reference number PSMR12163311
kidly do needful..
regards.
[protected]