[Resolved] Tata Docomo — Customer care poor response | |||
I have changed tatadocomo prepaid to post paid for the no of [protected] on 29/10/2014.i have choosen the plan was 1299.When interacted with customer on 30/10/2014 I got surprise that plan has taken by docomo agent was 899.For this plan Internet is chargeable.So i request them to change the plan on the immediate basis.Customer care guy was agreed and he said he will not charge for Internet.But today i have come to know that plan is still 899 and Internet is chargeable.I have raise the complaints and i have send mail to [protected]@tatadocomo.com.But no response.Now out going calls barred. I am totally unhappy with tatacomomo. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
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{Yukth}Hi vignesh raman . You are on line with Yukth . How may I assist you?
{vignesh raman}hi
{vignesh raman}ref no[protected]
{Yukth}Hello
{Yukth}Ok
{Yukth}Would you like to have this information for the number [protected] ?
{vignesh raman}yes
{vignesh raman}waht abt my complaint?
{Yukth}As checked your complain is under process
{Yukth}Kindly wait till 10-NOV-2014 16:58
{Yukth}The concern team will get back to you
{vignesh raman}why you are changing to 10-n0v
{Yukth}I understand your concern sir, but issue is under process form the back end team
{Yukth}As the reason, it is taking some time
{vignesh raman}yesterday i got message that it will resolve that before 3.pmm today
{vignesh raman}if it will be 10-nov.Then what about yesterday message?????
{vignesh raman}why i need to suffer ?
{Yukth}Would you like to register a complain on this issue ?
{vignesh raman}yes
{vignesh raman}yesterday?
{vignesh raman}you people agreed it will resolve before 3 pm
{Yukth}I understand your concern sir, but we do not have an access to resolve this issue right now from our end .
{Yukth}Let me raise a complain on the issue which your facing
{Yukth}For safety of your account, kindly confirm your complete name & billing address ?
{vignesh raman}before that who will authorise to make the decision plz give the line
{vignesh raman}last few days i m getting poor response from your end.already 3 times compliant raised.No one contact still now.
{Yukth}Request you to mail to our management team of company at [protected]@tatadocomo.com on this issue
{vignesh raman}i m not able believe you people come in future
{Yukth}The concern team will make a resolution and get back to you
{vignesh raman}already made 2 days back
{vignesh raman}no resonse
{vignesh raman}response
{Yukth}I will definitely forward your feedback to our colligated department so that your requirements are well taken care of & TATA DOCOMO can continue serving customers better !
{vignesh raman}i like to talk with authorise person your end to conclude this issue in the immediate basis
{vignesh raman}within 5 days itself i m not getting proper response.how i can believe in future
{Yukth}Sorry, we do not have any access to e-mail, message or call you
{Yukth}Kindly contact us at [protected] Toll free number
{vignesh raman}that is also contacted several time
{vignesh raman}i like to disconnected this service.i m not able belive tata docomo
{Yukth}Ok sir.
{Yukth}For safety of your account, kindly confirm your complete name & billing address ?
{vignesh raman}i will now.are you saying ok for disconnection...
{vignesh raman}i will give now
{Yukth}Kindly confirm your details
{vignesh raman}***********
{Yukth}oK
{Yukth}Kindly provide your e-mail ID and alternate number
{vignesh raman}*******
{vignesh raman}********
{Yukth}Ok
{Yukth}I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{vignesh raman}what about yesterday complaints and response?
{Yukth}I request you to kindly stay on line
{Yukth}Thank you for your patience vignesh raman.
{Yukth}Your request number is[protected]
{Yukth}The concern team will get back to you on your above issue and cancellation request
{Yukth}As per the process it will take 15 days of time to disconnect the number post request raised .
As you will receive a call from back end team in next 48 to 72 hrs of time
{Yukth}And the process for the number disconnection
{Yukth}On 4th day your number will be barred outgoing
On 7 th day your number will be temporarily suspended ( No incoming and outgoing).
On 15th day your number will be disconnected permanently.
{Yukth}As the deposit amount will be refunded in next 45 days of time period post number disconnection through cheque mode to your billing address .
{Yukth}And you will get the Final Bill amount for these 15 days of time to your Billing address
{vignesh raman}why you disconnected?
{Yukth}Can you be more clear ?
{vignesh raman}why you disconnected?
{vignesh raman}first you solve the issue
{Yukth}For the same, the concern team will get back to you
{Yukth}Kindly wait for their call
{vignesh raman}basically the problem in the billing
{vignesh raman}why you disconnected?
{Yukth}Mr.Raman, we have registered your issue .
{vignesh raman}why you disconnected?
{Yukth}Are you able to view my response ?
{vignesh raman}are not able to understand my question?
{Yukth}Kindly refer your above statements, {vignesh raman}i like to disconnected this service.i m not able belive tata docomo
{Yukth}For the same request is taken
{Yukth}The concern team will get back to you on the same
{vignesh raman}i m saying i said like
{vignesh raman}so you are happy to disconnect
{Yukth}Mr.Ramam your services are not disconnected permanently
{Yukth}COmplain is registered, stating you wants to get your earlier issue resolve
{Yukth}The Chat is heading nowhere with repeat information.
{Yukth}I would be glad if you can contact any of our contact center for more clarity on the concern.
{vignesh raman}ok
{Yukth}Hope your issue will be resolved soon .
{Yukth}It was a pleasure connecting with you. Have a great day ahead.
The user has ended the session.
Your chat session has been assigned to Tata DOCOMO representative.
{Yukth}Hi vignesh raman . You are on line with Yukth . How may I assist you?
{vignesh raman}hi
{vignesh raman}ref no[protected]
{Yukth}Hello
{Yukth}Ok
{Yukth}Would you like to have this information for the number [protected] ?
{vignesh raman}yes
{vignesh raman}waht abt my complaint?
{Yukth}As checked your complain is under process
{Yukth}Kindly wait till 10-NOV-2014 16:58
{Yukth}The concern team will get back to you
{vignesh raman}why you are changing to 10-n0v
{Yukth}I understand your concern sir, but issue is under process form the back end team
{Yukth}As the reason, it is taking some time
{vignesh raman}yesterday i got message that it will resolve that before 3.pmm today
{vignesh raman}if it will be 10-nov.Then what about yesterday message?????
{vignesh raman}why i need to suffer ?
{Yukth}Would you like to register a complain on this issue ?
{vignesh raman}yes
{vignesh raman}yesterday?
{vignesh raman}you people agreed it will resolve before 3 pm
{Yukth}I understand your concern sir, but we do not have an access to resolve this issue right now from our end .
{Yukth}Let me raise a complain on the issue which your facing
{Yukth}For safety of your account, kindly confirm your complete name & billing address ?
{vignesh raman}before that who will authorise to make the decision plz give the line
{vignesh raman}last few days i m getting poor response from your end.already 3 times compliant raised.No one contact still now.
{Yukth}Request you to mail to our management team of company at [protected]@tatadocomo.com on this issue
{vignesh raman}i m not able believe you people come in future
{Yukth}The concern team will make a resolution and get back to you
{vignesh raman}already made 2 days back
{vignesh raman}no resonse
{vignesh raman}response
{Yukth}I will definitely forward your feedback to our colligated department so that your requirements are well taken care of & TATA DOCOMO can continue serving customers better !
{vignesh raman}i like to talk with authorise person your end to conclude this issue in the immediate basis
{vignesh raman}within 5 days itself i m not getting proper response.how i can believe in future
{Yukth}Sorry, we do not have any access to e-mail, message or call you
{Yukth}Kindly contact us at [protected] Toll free number
{vignesh raman}that is also contacted several time
{vignesh raman}i like to disconnected this service.i m not able belive tata docomo
{Yukth}Ok sir.
{Yukth}For safety of your account, kindly confirm your complete name & billing address ?
{vignesh raman}i will now.are you saying ok for disconnection...
{vignesh raman}i will give now
{Yukth}Kindly confirm your details
{vignesh raman}***********
{Yukth}oK
{Yukth}Kindly provide your e-mail ID and alternate number
{vignesh raman}*******
{vignesh raman}********
{Yukth}Ok
{Yukth}I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{vignesh raman}what about yesterday complaints and response?
{Yukth}I request you to kindly stay on line
{Yukth}Thank you for your patience vignesh raman.
{Yukth}Your request number is[protected]
{Yukth}The concern team will get back to you on your above issue and cancellation request
{Yukth}As per the process it will take 15 days of time to disconnect the number post request raised .
As you will receive a call from back end team in next 48 to 72 hrs of time
{Yukth}And the process for the number disconnection
{Yukth}On 4th day your number will be barred outgoing
On 7 th day your number will be temporarily suspended ( No incoming and outgoing).
On 15th day your number will be disconnected permanently.
{Yukth}As the deposit amount will be refunded in next 45 days of time period post number disconnection through cheque mode to your billing address .
{Yukth}And you will get the Final Bill amount for these 15 days of time to your Billing address
{vignesh raman}why you disconnected?
{Yukth}Can you be more clear ?
{vignesh raman}why you disconnected?
{vignesh raman}first you solve the issue
{Yukth}For the same, the concern team will get back to you
{Yukth}Kindly wait for their call
{vignesh raman}basically the problem in the billing
{vignesh raman}why you disconnected?
{Yukth}Mr.Raman, we have registered your issue .
{vignesh raman}why you disconnected?
{Yukth}Are you able to view my response ?
{vignesh raman}are not able to understand my question?
{Yukth}Kindly refer your above statements, {vignesh raman}i like to disconnected this service.i m not able belive tata docomo
{Yukth}For the same request is taken
{Yukth}The concern team will get back to you on the same
{vignesh raman}i m saying i said like
{vignesh raman}so you are happy to disconnect
{Yukth}Mr.Ramam your services are not disconnected permanently
{Yukth}COmplain is registered, stating you wants to get your earlier issue resolve
{Yukth}The Chat is heading nowhere with repeat information.
{Yukth}I would be glad if you can contact any of our contact center for more clarity on the concern.
{vignesh raman}ok
{Yukth}Hope your issue will be resolved soon .
{Yukth}It was a pleasure connecting with you. Have a great day ahead.
The user has ended the session.
Hello,
I have copy of paste the chat between and Tata docomo representative and me.If you go through chat in one of the line i said, i like to disconnect .The representative immediately done it...I said only like, but he done it.It is clearly indicating the poor response of tata docomo.As yesterday complaint they were agree to resolve the issue before 3.pm( I have Message also).That also not done.
Finally unhappy with Tata Docomo
I have copy of paste the chat between and Tata docomo representative and me.If you go through chat in one of the line i said, i like to disconnect .The representative immediately done it...I said only like, but he done it.It is clearly indicating the poor response of tata docomo.As yesterday complaint they were agree to resolve the issue before 3.pm( I have Message also).That also not done.
Finally unhappy with Tata Docomo
Dear Customer,
We regret for the inconvenience caused to you.
As per the discussion over the call on your number. We would like to inform you that we have already registered your concern regarding bill plan change with docket number:[protected] .
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per the discussion over the call on your number. We would like to inform you that we have already registered your concern regarding bill plan change with docket number:[protected] .
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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Tata DOCOMO.