Tata Docomo — Data pack

Address:Mysore, Karnataka

Dear sir,
I hv been using tata docomo since 2012. I had recharged for 299 3g pack as usual before i left the city as i was travelling... And later your operator from whom i got the 299 pack recharged has recharged to my no. Again for 15 rs 2g pack instead of some other no.... By then i was travelling back and didn't use my phone coz i was driving...!! N when i saw my phone my 3g pack has been lapsed.. I even went back n that operator of your denies saying it was not his mistake and when i called your customer care service, i don't find any sensible reason given by your customer care executives.In most other networks the data gets added be it 2g or 3g... How can you lapse my data just like that...2g and 3g is just about the speed of the internet... How can u lapse it. This is the most ridiculous response one can ever get after using this network for so many years now. I'm sorry to say but if nothing is gonna be done about this i'm gonna port my no. Sooner coz i hv borne enough network issues with u guys... N this was the last thing now.

Thank u
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo.
Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.

Thanks and regards
Customer Care
Tata Docomo

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