[Resolved] Tata Docomo — Deactivate buddy chat

yashrastogi

from Aligarh, Uttar Pradesh

Address:	244901
Website:	www.tatadocomo.com

Sir,
I am facing problem with tata docomo i have never activated buddy chat but it saying that it is activated on my no [protected] and annoying calls from no[protected] and with no series 54321... Coming to my phone saying that "i have no balance call me..." on every call when i receive the call an amount of 10p/sec has been deducted. Till now a total amount of 15rs has been deducted please deactivate this.
Thankyou

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Aug 23, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Jul 15, 2017

Tata DoCoMo Customer Care's response We would like to inform you that upon verifying our records we have not found any VAS service active on your number. Further, you have been charged an amount of Rs.3/- on 06-JUL-2017 for making outgoing call on[protected]XXXX (20 Sec duration) & Rs.5.1/- on 10-JUL-2017 for making outgoing call on[protected]XXXX (61 Sec duration). Being a loyal customer of Tata Docomo an amount of Rs.8.1/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 13-JUL-2017 at 04:46:01 PM.