Tata Docomo — deduct money without any confirmation | |||
Dear Sir, I am Mayank Pegwar and My TATA Docomo number is [protected]. Rs 75 have been deducted from my balance at after noon 01:03 PM on 25th NOV 2014. I got a message from TA-HUWWAP stating that "unlimited at 75 is activated atRs75.0 for 30days.Bal:Rs120.09 at 25-nov-14 13:03.To stop, Dial or SMS STOP to155223(Free)" and Rs 75 was deducted. I have not activated any such service by any means. After the activation of the same, I was trying to call on 121 at 01:15 PM on 25thNov2014 and the customer care executive doesn't receive the call. Kindly look into the matter and help me to get refund of my balance Regards, Mayank Pegwar Contact No. - [protected]. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Pegwar,
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that we have refunded the amount of Rs. 75 vide docket number ABAL[protected].
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care
Tata DOCOMO.
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that we have refunded the amount of Rs. 75 vide docket number ABAL[protected].
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care
Tata DOCOMO.
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+91 42 2646 2966
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.