[Resolved] Tata Docomo — Deficiency in Service | |||
I have a Tata Docomo Photon 3G data card bearing number [protected]. The connectivity is extremely poor and intermittent. It takes over 6 attempts to get to someone on their helpline to tell them about the problem. Even after getting to speak to someone, they generally insist that I speak in Hindi. Though being a south Indian I speak the language quite well, but the point is that it is unfair to insist to speak in Hindi. If that is the official policy then they should not offer their services in South India where many people do not speak Hindi. The people answering the helpline do not give out their names clearly even after asking for it repeatedly. The people on the helpline are absolutely untrained to handle any technical problems and they just keep you on hold for up to 5 minutes for every query. Finally I had to insist on raising a complaint and asked him for the complaint number. Even this he took some time to give out and said that a member of their technical team would get in touch with me. Finally a technician got in touch with me and he stated that as I live in a high demand zone and that there are a lot of people using this service, that is why the speed is slow. When I told him that the speed was absurdly low at an average of 25 to 50 kbps, he said that nothing can be done about it and that I should bear with it. This reply by the disgrace who calls himself a technician (mobile No: [protected]) is totally unacceptable and amounts to unfair business practice. I then get a message that my complaint is resolved. How could it have been resolved without taking my feedback? If Tata Docomo cannot provide the speed as advertised by them then they should withdraw the service and stop cheating customers. They are an absolute disgrace to the name of TATA. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
This is with reference to your concern regarding slow speed of your Tata 3G dongle connection number . At the outset we sincerely apologize for the inconvenience caused to you.
In this regards, we would like to inform you that you are facing the slow speed as your area falls under high utilization and kindly be informed that speed on wireless network depends on various parameters, such as number o[censored]sers accessing the internet at that particular point of time, geographical area, indoor and outdoor signal coverage, weather conditions, other causes of radio interference, material used for the building, configuration of the building, ?..? etc. So is the case with any other wireless network Operator. However, at TATA Docomo we understand the customer experience is of foremost importance.
Notwithstanding the above technical and other extraneous factors affecting the network which are beyond our control, we have been continuously striving to enhance customer experience. In this direction, we are in the process of enhancing the speeds in various localities basis the customer feedback and experience.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo
This is with reference to your concern regarding slow speed of your Tata 3G dongle connection number . At the outset we sincerely apologize for the inconvenience caused to you.
In this regards, we would like to inform you that you are facing the slow speed as your area falls under high utilization and kindly be informed that speed on wireless network depends on various parameters, such as number o[censored]sers accessing the internet at that particular point of time, geographical area, indoor and outdoor signal coverage, weather conditions, other causes of radio interference, material used for the building, configuration of the building, ?..? etc. So is the case with any other wireless network Operator. However, at TATA Docomo we understand the customer experience is of foremost importance.
Notwithstanding the above technical and other extraneous factors affecting the network which are beyond our control, we have been continuously striving to enhance customer experience. In this direction, we are in the process of enhancing the speeds in various localities basis the customer feedback and experience.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo
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Customer Care
Tata DOCOMO.