[Resolved]  Tata Docomo — DISGUSTING SERVICE PROVIDER

Address:

Vadodara, Gujarat

WELL I WOULD LIKE TO START AS WELCOME TO THE HELL, DISGUSTING, SCREWING, PISSING WORLD OF TATA DOCOMO WHICH IS DUE TO THESE FOLLOWING REASONS., 1. THE CALL CENTER CUSTOMER EXECUTIVES OF TATA DOCOMO NEVER KNOWS WHAT SOLUTIONS TO PROVIDE TO THE CUSTOMERS WHO ARE A POSTPAID AS WELL AS PREPAID CUSTOMER. THEY WILL ALWAYS GIVE YOU A NUMBER [protected] WHICH NEVER WORKS. 2. WHENEVER THERE IS SOME INTERVENTION FROM THE GOVERNMENT AUTHORITIES THEY NEVER EVER BOTHER TO INFORM YOU AND NOT EVEN THEIR CUSTOMER EXECUTIVE CAN PROVIDE YOU THAT INFORMATION THAT WHY THE SERVICES HAVE BEEN STOPPED IN THE CITY. 3. WHEN I WENT TO BUY A NEW PREPAID CARD FROM THEIR STORE I WAS BEEN TOLD THAT YOUR SERVICES WILL BE STARTING IN NEXT 24 HOURS BUT TODAY IT IS MORE THAN 48 HOURS AND STILL I M NOT EVEN GETTING MY TOWER IN MY PHONE. 4.THEY PEOPLE ARE COMPLETELY PARTIAL AS THEY HAVE DIFFERENT THOUGHT PROCESS FOR PREPAID AND POSTPAID CUSTOMER ALTHOUGH SAME CUSTOMER IS HAVING BOTH TYPE OF CONNECTIONS. 5. ON THE CALLS THEY KEEP ON TELLING PEOPLE THAT IF YOU SPEAK ABUSIVE WORDS YOUR CALLS WILL BE DISCONNECTED INSTEAD OF GIVING PROPER VALID SOLUTION TO THE CUSTOMER'S QUERRIES. 6. THEIR CUSTOMER EXECUTIVES WILL NEVER REGISTER YOUR COMPLAIN IF YOU HAVE AND WILL TELL YOU THAT YOUR COMPLAINS CANNOT BE REGISTERED HERE INFACT NOWHERE GIVING YOU A SENSE THAT YOUR SERVICES WILL NEVER BE IMPROVED AND STANDARDS WILL KEEP ON FALLING. THERE ARE OTHER COMPLAINS AS WELL BUT I GOT TO GO THINKING THAT RATHER WASTING MY TIME COMPLAINING ABOUT THIS DISGUSTING SERVICE PROVIDER I SHOULD UTILISE IT TO GET SOME BETTER SERVICE PROVIDER... REGRET AS A TATA DOCOMO SERVICE SUBSCRIBER IN BOTH WAYS AS A POSTPAID AND A PREPAID CUSTOMER.