[Resolved]  Tata Docomo — Docomo Deducted plan fees twice in 2 minutes

Address:Mohali, Punjab

HI Today I called customer care to activate STD pack on my number . they activated the plan twice and i was charged twice 34 rupees and 34 rupees in 2 minutes . I called them again to refund my money and asked for my complain number . they don't have any process of complain number . they said it will be resolved in 24 hours . Why companies in india do mistakes in 1 minute and resolve in 24 hours ? why not in 1 minute ? Please resolve my issue . my number is : [protected] name : kuldeep kaushik Thanks
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Kaushik,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that we have refunded the amount of Rs. 6 vide docket number ABAL[protected] which was deducted for value added services which was activated on your number on 23-Nov-2014.

Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo.

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