[Resolved] Tata Docomo — Docomo Deducted Rs. 130 without any reason | |||
Hello Why docomo always sucks. is it a crime to keep balance in phone. docomo sent me an message on[protected] that game purchase request is in process. you will get confirmation message shortly. i did not got any message and docomo charged me 130 rupees. i called to customer care on[protected] and customer care executive replied that i will get my money refund within next 4 hours . but 26 hours have passed but no refund from docomo side. please resolve my issue. Number : [protected] city : Mohali Thanks Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hello Tata Docomo
I am sick of docomo. today docomo refunded me 56 ruppes . there is no logic of 56 rupees. docomo have changed me nearly 130 ruppees . than why docomo refund me 56 ruppees. is it a crime to keep balance in phone ?
why docomo play this game with consumer. this is called salami attack by docomo. you are chargin 100-100 ruppeees from each client and doing a fraud of thousands of lacs daily . your all things should be publish on social sites ?
I am sick of docomo. today docomo refunded me 56 ruppes . there is no logic of 56 rupees. docomo have changed me nearly 130 ruppees . than why docomo refund me 56 ruppees. is it a crime to keep balance in phone ?
why docomo play this game with consumer. this is called salami attack by docomo. you are chargin 100-100 ruppeees from each client and doing a fraud of thousands of lacs daily . your all things should be publish on social sites ?
Dear Customer,
As per our discussion over the call regarding Balance deduction, we regret for the inconvenience caused to you.
We would like to inform you that as per checking our records we found that the amount of Rs. 100/- has been deducted from your main balance is due to the activation of a VAS service (India games) on your number.
However, we would like to inform you that the deducted amount of Rs.56/- has been already credited on your Tata Docomo number.
Further, the remaining deducted amount of Rs.50 /- has been credited in your account with request number: ABAL[protected] and further note that the VAS service on your number has been deactivated as per your request.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.
You can obtain any information related to your account (EX: Recharge information, Data usage and complaints registered) by dialing to *191#.
If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com
Assuring you of our best services at all times.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
As per our discussion over the call regarding Balance deduction, we regret for the inconvenience caused to you.
We would like to inform you that as per checking our records we found that the amount of Rs. 100/- has been deducted from your main balance is due to the activation of a VAS service (India games) on your number.
However, we would like to inform you that the deducted amount of Rs.56/- has been already credited on your Tata Docomo number.
Further, the remaining deducted amount of Rs.50 /- has been credited in your account with request number: ABAL[protected] and further note that the VAS service on your number has been deactivated as per your request.
Also be informed to avoid balance deductions on your number for VAS services you need to deactivate the service by dialing the number 155223 from your Tata Docomo number.
You can obtain any information related to your account (EX: Recharge information, Data usage and complaints registered) by dialing to *191#.
If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com
Assuring you of our best services at all times.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
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