[Resolved] Tata Docomo — Docomo Plan migration

Kgireesh

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have applied many times for migration of my docomo plan from POSTPAID to PREPAID alongwith valid documents

Unable to change, all times i have been asked to submit valid documents again and again

No one is giving me reason for rejection of documents

i dont understand how and when it will migrate?

pl guide

Girish Kulkarni -[protected]

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Sep 19, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Aug 19, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation with our team, you have expressed dissatisfaction towards delay in processing the request for postpaid to prepaid migration. We are sorry for the inconvenience caused and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your complaint with the docket number[protected]. Kindly bear with us in the interim.
Thanks and Regards,
Customer Care
Tata Docomo