Tata Docomo — Emergency alerts | |||
The emergency alerts containing the topup and other offers from docomo are coming frequently on my phone. these are like flash messages on the screen. creating inconvenience. I tried to talk to your customer support, but no proper solution was received. please see to it . otherwise if it doesnt stop, i will have to change my service by MNP. number is [protected] karnataka circle. Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We tried to speak with you personally on your number. However, the same was not reachable.
We would like to inform you that, in order to stop the flash messages which you are receiving, we request you to turn off the service messages option in the message settings of your handset as Message settings > push/flash/service messages > receiving options > off mode. However you may also visit mobile service center better assistance regarding the same.
Kindly note that the flash message you are receiving is a feature based on handset support. It can be deactivated through the DIVE-IN option available as pop up/push messages in your handset. You will get the deactivation option to cancel this service. If still face any concern kindly check with any handset service center for better assistance.
Regards,
Customer Care
Tata Docomo
We tried to speak with you personally on your number. However, the same was not reachable.
We would like to inform you that, in order to stop the flash messages which you are receiving, we request you to turn off the service messages option in the message settings of your handset as Message settings > push/flash/service messages > receiving options > off mode. However you may also visit mobile service center better assistance regarding the same.
Kindly note that the flash message you are receiving is a feature based on handset support. It can be deactivated through the DIVE-IN option available as pop up/push messages in your handset. You will get the deactivation option to cancel this service. If still face any concern kindly check with any handset service center for better assistance.
Regards,
Customer Care
Tata Docomo
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo