[Resolved]  Tata Docomo — excess billing and non-registration of complaint, legal notice sent for non payment

Address:

Kolkata, West Bengal

This is regarding my Tata Docomo connection (A/C No.[protected]; Del No. - [protected]) I have received a legal notice for non-payment. But I have a few complaints regarding their services which has been abysmally lacking in transparency. I have laid down the exact nature of my complaints below. I must briefly mention here that I stopped payment because they were lacking in responding to my queries regarding excess billing. I have so far not received any satisfactory explanation regarding the same. I would urge the readers of this forum to suggest me with a method of responding to this situation for which I am thanking them in advance. This is the mail I wrote to them, and which is reflective of the given situation: I have some clarifications regarding the billing against which I've already tried to register my complaints with your company. And which I plan to take up with the consumer forum - whose attention needs to be brought to the given situation. 1. When I subscribed to your post paid connection(Tariff Plan - Dell Photon Plus Mega 6GB Unlimited Plan) in the month of February 2013, I was told that I would have to pay Rs.877/- every month. But the bills that were sent to me were of the amount Rs.946/- 2. I kept paying the aforementioned amount for the months of February, March, April, May, June, July except until the month of August - for which the bill I received was of the amount of Rs. 1030/- . I wanted to find out why this excess amount has been charged despite the already inflated amount that was being charged previously (which I have been paying, ignoring the excess amount I was being charged) but to no avail, as your company complaint registration procedure seems to be hand in glove with a conspiratorial system. To this, I may add, it is essentially corrupt and abysmally lacking in transparency. It has repeatedly rejected any attempt on my part to register my complaints. If you do value your customers' time (regardless of whether or not you value yours) this issue should be high on your priority list. Please note that due to non availability of any cooperation in this regard and on not having received an iota of satisfactory explanation regarding the same I chose not to pay the aforementioned bill for the month of August. 3. As per your company service disconnection policy due to non payment of bills - my service was thereby terminated from your end. 4. However the matter became all the more intriguing and your company's unscrupulous procedure came to light when bills kept getting generated for those months following from August - when my services from your company end were withdrawn. I am clueless as to how can I be charged for not having used your services and when my non usage is precisely because you had withdrawn the services. 5. I must also bring to your notice that I am constantly traveling due to the nature of my work, so my availability depends on my work schedule. I did receive a certain call from someone in your company to whom I gave a specific time to come to my residence so that I could clarify with him about my situation following which I was to clear my dues. But this person from your company didn't get back to me on the specified time, to which he called me later to find another convenient time. Please note the utter callousness and unprofessional nature of the dealings of your company representatives. 6. I received yet another call from one of your customer service executives with whom I tried to place my complaints but instead had an unpleasant experience as she was abusive toward me on the phone, to which I took great exception. She also failed to clarify my queries. 7. As you must have already realized that my interest and faith in continuing patronage to your services has diminished to the point where I want to discontinue my connection with immediate effect. Hoping to get a satisfactory explanation in this regard. Siddhartha Hajra