[Resolved] Tata Docomo — Exorbitant Postpaid Billing Charges against Advance Rental Plan.

Sandeep73

from Surat, Gujarat

Address:

Pune, Maharashtra

My TATA Docomo GSM Mobile No. is [protected] I opted from TATA DOCOMO CDMA Prepaid to TATA DOCOMO Postpaid Advanced Rental plan because TATA DOCOMO representative says Prepaid GSM SIM Cards not available with them. So He lured me of Advanced Rental Plan for which I need to pay 6 Months Advance rent and no Extra Charges will be applicable. Then they increased my credit limit without my consent and charging my monthly bill showing my full credit limit usage. Kindly look into this matter as early as possible. I am also been a victim of TATA Indicom postpaid connection. Regards Sandeep ([protected])

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Complaint marked as Resolved

Problem was with TaTa Docomo Dealer Retail Outlet Newly Recruited Sales Person. He couldn't explain the scheme properly & my fault was I blindly follow him without reading the Terms & Condition's. I urge all the reader's that Do Not Believe 100% in Newly recruited Sales Person. Thanks Consumer Complaints Forum for Helping in Immediate Resolving the Issue. Thanks to TATA DOCOMO Regional Manager Support. Regards & Happy Diwali in advance. Sandeep 9272767095

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Sandeep,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that your concern has been resolved.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata DOCOMO.