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Tata Docomo — Failed transaction money not credit yet

Address:171102

I made a transaction to charge my prepaid photon on dated 7th January, 2016 but the it was failed due to technical problem or net problem. The amount of a sum of Rs. 399 /- has been deducted from my account reference no. ECOM589640DOCOMOPREP/DO at 11:11:45am.
I contact to docomo help line number and registered complaint no. PRRGA2915551 but with out any solution they closed the complaint.
I again registered the complain no. PRRGA2919861 on dated 18 feb, 2016
and still waiting for refund of money.
contact no. [protected] photon no. [protected]
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Reply
Dear Customer,

As per the conversation had with our team, we request you to send bank statement in a PDF format from date of recharge to till date on Appellate.[protected]@tatatel.co.in for further assistance.

Thanks and Regards,
Customer Care
Tata Docomo
Reply
required document has been submitted yesterday
Reply
complaint resolved with out resolution, neither debited amount refunded nor benefit received yet
Reply

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