[Resolved] Tata Docomo — False rate cutter special recharge

Praveen053

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500081

I have received an offer MSG from Docomo saying that RC41 and get all India calls at 25p/min for 56days.. And I have made the recharge after that also they are charging me 2p/search for my calls. When I call to customer care, they are saying its only applicable to STD call. When I don't have anyone to call in STD, why do I need this offer. I have just gone for it because its all India calls even in local call.

@Docomo: I just want to refund my money to my account or make it 25p/min for local calls.

Thanks

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Oct 30, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Sep 29, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Tata Docomo,
Customer care