[Resolved] Tata Docomo — Force disconnect of my postpaid mobile number

Mstfahmed

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400008

I Want to disconnect my tata docomo post paid connection of mobile no-[protected] account no[protected]

please disconnect the above connection as soon as possiable complaint sumbitt on 15 december 2016 but don't disconnect my Tata mobile no -[protected] till today i also pay for feb bills please cancellation my accounts quickly as soon as possiable otherwise i don't pay any bills in future

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Mar 30, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Feb 25, 2017

Tata DoCoMo Customer Care's response We tried to speak to you personally on your number. Unfortunately our multiple attempts in establishing a contact with you have failed. We regret to inform you that we are unable to process your request for cancellation due to security reasons. Hence, we request you to revert from the registered mail ID against the concerned Tata Docomo number to [protected]@tatadocomo.com. In case if it is not possible to revert from the regd. Mail ID you may alternatively answer any 2 of the following security questions to proceed with the cancellation request: 1. Please confirm your Billing address/Installation address? 2. Please confirm mode of last bill payment? 3. Please confirm the amount of the last payment? 4. Please confirm the Last Bill Amount? 5. Please confirm the Tariff Plan on your phone?