Tata Docomo — FRC not done

Address:	Medak, Andhra Pradesh, 502001
Website:	tatadocomo

I have purchased two TATA Docomo numbers on[protected] at Shop No 48, Neelgiri Block, Aditya Enclave, Ameerpet Road, Ameerpet, Hyderabad, Telangana 500038,

They have charged me Rs-200 (Rs-100 per one SIM) at the time of purchase they told me you would get Rs-40 balance and 30/ min call cost for 90 day's.
However till now they haven't done FRC on my numbers, agent details abhilash mobile number [protected].It is tatadocomo brand store not a out side dealer.
then i have spoke with customer care and chated with live chat they told me that we can't do any thing you have to visit where you have bought, so I contacted person where I have purchased on 30/06/2016 he told that just give me one hour i will recharge, from that day he is being saying same, Today 02/06/2016 even they not lifting my phone and disconnecting..

and i raise complaint to appellate authority I have got reply we have received your complaint, we are working on this with in 24 hours we will get back to you till now i didn't get any reply

I have ever seen such a worst customer service, even higher authority (appellate) also not responding in proper way

My Tata docomo numbers are [protected] & [protected]

I would request your kind honour to look into matter immediately and see that justice is done to me.