[Resolved]  Tata Docomo — Frequent Internet server down and slow internet

Address:

Kolkata, West Bengal

My ID is 331100xxxx and name is Mamta Anchalia, and I have been facing frequent disconnection from internet in my area. The reason why I am confused is when I have been transferred call from the complaint department to technical team the answer for no internet is some issue with the configuration or modem and when I call the technical team separately they tell me the area server is down. What I don't understand is why is the server down all the time, this only tells me that you dont care whether your customer receives Internet or not because as customer we cannot make you penalise for you over exceeding the number of customer in a single server. I am absolutely feeling disgusted as on 11th August with my complaint the anger I showed on the customer service department is one any one would have because on the previous Friday I decided to book airline ticket which was costing me 7000 return on a particular date but when I went to the detail page the internet disconnected and I had to resume booking on Tuesday when I finally got connection and It costed me 5000 extra on top of the 7000. This is something that I would want compensation for but I do not have high hopes from your side on me getting that. And, what I would also stress upon is that please don't bulls**t about the speed on Internet which your salesman tried to sell me on 16mbps as it could support my area. It was intelligent on my part to stick to 8mbps which I have also not seen working at 30% efficiency ever. Current problem I have is what you say as the frequent Internet disconnection and in short I would say overloading your server so please do me a favour and either solve that and prove to me you will be consistent or please come by my place and pick up your screwed up Internet connection. Thank you for your attention