[Resolved]  Tata Docomo — harassment by tata docomo

Address:

Panchkula, Haryana

Hello sir,

2 days a back in the evening a service named "girls zone" automatically activated on my tata number . I recieved a message that "girls zone" service activated and 50 rs deducted and after 10 or 15 minutes i recieved a message that service is deactivated, even i didnt activated or deactivated any service. I called to service center, first they didnt accept its their fault, i told the exactive to transfer call to superior, he said ok and instead of transfering call he disconnected the line and blocked my customer care. Next day in morning i called to customer care again, this time i was able to talk to customer care. I explained the same problem, this time also they didnt accept its their fault.I again told him to transfer the call to senior, he said ok and again he did the same thing.Then i called from another tata docomo number and explained my problem, this time they accepted their fault and told me that my balance will refund in 24 hours, i said ok.Till this morning i didnt get refund so i called them again they said dont worry we will help you and your balance will refund in few hours and now its evening, no refund and customer care is again blocked.they are just making fun of me.i want to know how much claim i can do on them for this harassment.

Thank you