[Resolved] Tata Docomo — High data charges

Tab20

from Visakhapatnam, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh, 503032

I was having tata docomo postpaid mobile number [protected] with 1GB 2G data free at hyderabad. Due to very low speed of data, I was not able to open even googIe homepage. So I could only consume 200 to 500 Mb every month. That is why I called TataDocomo to port out my number to Airtel in may 2016, on that particular month, they are saying I consumed more than 1GB, and they send the bill of Rs. 3200/, I was shocked. While going through the bill, I saw my bill is showing the speed of 5 MBps, 2mbps etc, but max speed of 2g is 32kbps as confirmed by TataDocomo executives, when I mail for clarification, they did not explain anything, only sending reminder to clear the dues.
Very poor Customer service experienced...

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Nov 7, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Oct 07, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We regret the inconvenience caused to you. In this regard, as per the revert received from our concerned team, we would like to inform you that billing has been done as per the usage made and selected bill plan. No billing discrepancy has been found. However based on your concern we have processed the adjustment of Rs.500/- as a goodwill gesture and the same is updated into your account on 03-OCT-16. Hence request you to kindly make the remaining payment of Rs.2388/-.
Thanks and Regards,
Customer Care
Tata Docomo

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Comments

Naveen sanju

I want my number [protected] incoming & out going and SMS details pls, it was very very very important please send me mail id : [protected]@gmail.com

Tata DoCoMo Customer Care's response, Oct 4, 2016

Verified Support

Dear Customer,
For instant help on your query, you can Live Chat with our Customer Care executives on: http://bit.ly/1gsuz66
Thanks and Regards,
Customer Care
Tata Docomo.