[Resolved] Tata Docomo — I want close my tata photon net connection

Ajit2020

from Angul, Odisha

Address:

754071

Hi, i have used tata photon whiz dongle net services (Post paid) since 2011. Now i requested for close connection. Tata photon office was locate at college square and mangalabag of cuttack, odisha. Now there is no office. Then some of place i looked for office to make close connection. But i count not get office. Then i search at internet i got this option to complain in this way. So let it close this connection. I cant pay anymore.
Mobile no.[protected]
Account no. -[protected]

Thanks
Ajit kumar satapathy
[protected]

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Dec 16, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Nov 15, 2017

Tata DoCoMo Customer Care's response We tried to reach you at your number, however the call was not answered. We regret to inform you that we are unable to process your request for cancellation due to security reasons. Hence, we request you to revert from the registered mail ID against the concerned Tata Docomo number to [protected]@tatadocomo.com for further proceedings. Kindly note that the disconnection procedure takes 7 days for temporary disconnection and the same will be disconnected permanently on the 15th day post the disconnection request. Kindly note that the billing will be stopped on the 07th day of disconnection request registered. Please be informed that you shall be receiving a final bill on prorate basis post disconnection.