Tata Docomo — Illegal deduction of money and cheating | |||||
Hi, I am using a tata docomo connection with no. [protected]. From last week onwards tata docomo started activating some fraud services without my consent and deducted 8 rupees each for such services. As soon as I come to know such thing I have send stop messages. When I called the customer care spending 50 Paisa from my pocket they told they will refund the amount in some time but it didn't happened instead they activated another fraud service without my consent. Again I contacted the customer service they told that they will not refund the money and I will have to bare such deductions. Is TRAI aware of such cheating done by fraud telecom companies like tata docomo. What should I do to get back my money. Also where should I approach to go legally against this cheating. Regards, Deen Was this information helpful? | |||||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We would like to inform you that, LIVE_ASTROLOGY service was activated by you on[protected] at 01:54PM through WAP mode and hence the balance of Rs.8/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.8/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 09-DEC-2015 at 04:08PM.
Regards,
Customer Care
Tata Docomo
We would like to inform you that, LIVE_ASTROLOGY service was activated by you on[protected] at 01:54PM through WAP mode and hence the balance of Rs.8/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.8/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 09-DEC-2015 at 04:08PM.
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo