Tata Docomo — Inactive sim | |||
I had been using Tata Indicom sim since last 12 years but it has been lost. I got a connection of Tata DoCoMo GSM Postpaid in 199 plan in 28th July 2015 with my same previous number- [protected]paying Rs. 340 which has 400 minutes free talk time what I was told by the docomo shop. But I got a message that free talk time would be not available till 15.8.2015. But all of a sudden my above numbered sim became inactive from the same 15.8.2015. The docomo shop when contacted telephonic told that there is some technical defect with the sim and i have to get a new sim paying Rs.20 and to resubmit all documents. Again my balance in the lost sim Rs.225 is not transferred to my new account. I am to request to look into the mater for redress my inconvenience so that my long lasting trust in Tata DoCoMo should continue. With thanks Gokulananda Sabat Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per the conversation over the call on your number, you have confirmed that your problem related to the SIM card is resolved. Also, we would like to inform that as per the conversation we regret that your experience has not been commensurate with what we strive to provide. Kindly view this incident in isolation and not as a representation of our services.
Regards,
Customer Care,
Tata Docomo.
As per the conversation over the call on your number, you have confirmed that your problem related to the SIM card is resolved. Also, we would like to inform that as per the conversation we regret that your experience has not been commensurate with what we strive to provide. Kindly view this incident in isolation and not as a representation of our services.
Regards,
Customer Care,
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo