[Resolved]  Tata Docomo — Inappropriate billing and legal action

Address:831001
Website:www.tatadocomo.com

Few months back i cleared all my bills and dues and wanted to deactivate my photon service [ PHOTON NO. [protected]]. At that point of time the consumer care representative gave me an option of freezing the device according to which i wont have to pay any bill until i restart the service and that had to be done with my consent . From that day itself i didn't get any kind of text for billing or activation of the device and today i got a call from an advocate that legal actions are to be taken against my pending bill ~ INR 1300. If i wasn't using the service then where did this bill originate from? And legal actions?? I didn't even get any sought of billing text. And the customer care representative at the service centres (loc. jamshedpur) are ill mannered and with no work ethics.
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Apr 15, 2017
Complaint marked as Resolved 
the customer care respresentative gave the delaited information about the bill
Tata DoCoMo customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2017
Tata DoCoMo Customer Care's response
Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
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