Tata Docomo — Incorrect bill sent

Akash Chandrakar

from Delhi, Delhi

Address:

Bangalore, Karnataka

I was informed from Tata Docomo executives and Appellate that there is no Internet roaming charges applicable if I use the services in Tata Docomo network. However in the current bill for Nov, 2014 there is an additional charge for Internet with national roaming. Even though raising several mails to both Appellate & customer service, they don't bother to revert back and resolve the issue even after more than 20 days. I get calls from Tata customer care executives for thye payment but whenever I ask for the issue resolution, they simply cut the call. Even when I called the customer service and asked about the issue, they simply cut the call. This is heights of irresponsibility & un-professionalism from TATA DOCOMO. Would appreicate a quick resolution of the issue ASAP. My TATA DOCOMO NO: [protected]

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Tata DoCoMo customer support has been notified about the posted complaint.

Dec 10, 2014

Updated by Akash Chandrakar As discussed with Tata Docomo executive, they will not be able to waive off the roaming charges though they have conveyed the same via email as well over call (from apellate.[protected]@tatadocomo.com). Instead they have informed that only Rs.500/- can be waived off since they do not have permissions for a waiver above Rs.500/-. This is heights of ignorance and un-professionalism. Since the billing issue is w.r.t Tata Docomo's own fault/false commitments, I will not be bearing/paying for their personal issues.
Would recommend Tata Docomo to stick to their own commitments and waive off the complete roaming charges and send me the correct bill ASAP. The above has already been conveyed to the Tata Docomo representative and would appreciate if necessary actions can be taken at the earliest.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that, we have registered the complaint vide docket number[protected] . Please save your docket number in case of any requirement for reference.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo.