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Tata DoCoMo Complaints & Reviews

www.tatadocomo.com

2.7

Updated: Aug 21, 2025

Complaints 9255

Resolved

4180

Unresolved

5075

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Tata DoCoMo reviews & complaints page 167

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Address: Pune, Maharashtra

I have a Tata docomo internet wifi dongle and signed up for a 20 GB package in Feb.Photon No-[protected].The plan was Rs 1000 -20 GB.Firstly I never got the promised speed anytime.Now they have sent me a message saying that they are discontinuing the 20 GB package because of low demand.On going to their site you can see that the 20 GB package is available for Rs 3000...A 3 times increase.Is this justified? There is nothing in this country which justifies the increase of this magnitude.This is a case of clear cheating.

Aug 8, 2021

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 28, 2015

Verified Support

Dear Customer,

We tried to reach you on your number in order to understand your concern. However, the same was unable to contact. We apologize for the inconvenience caused to you. We would like to confirm that keeping in view the market trends the rentals and the plan benefits has been revised. An SMS intimating you about the change has also been sent and received at your end. However, you can check our Website or advertisements for any further updates/revisions in our plan. Moreover you can call our helpline number (121) and can opt for the lower rental plans also. We regret the inconvenience and appreciate your valuable subscription with TATA as it has always been our constant endeavor to serve you better. Should you need any further assistance, you may please write to us on our customer service email id : listen.[protected]@tatadocomo.com

Regards,
Customer Care
Tata Docomo

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Address: Ahmedabad, Gujarat

15/09/2015 I am Dhanurdhar Tripathy using my friend Gunjan Raj tata docomo (Haryana) sim card no. [protected] since last three year. someone stolen my mobile near Tenali railway station (A.P.) on 15/09/2015. Along with my mobile, Two sims Airtel gujrat ([protected]) and Tata docomo Haryana([protected]) lost.

Aug 8, 2021

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

Please call[protected] from another number (chargeable) and report the loss of your phone and get the outgoing services blocked to avoid misuse of the phone.

Regards,
Customer Care
Tata Docomo

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Address: Bangalore, Karnataka

I recently requested for a micro-sim from the company. When I went to the Tata Docomo center in Koramangala, they told me that my number has been issued in someone else's name. This constitutes fraud and theft of identity on the company's part, as upon inquiring the details in the database, it showed that it had my email id updated. I had been using the prepaid number for the past 3 years and now I was told that I can't be issued a micro-sim since it is someone else's name. Here the scam of Tata Docomo starts. They told me that I can convert the number to a postpaid number and get it issued in my own name. I did that as I wanted a micro sim. I gave my passport for identity proof. They told me that their agent would come to verify the address. Unfortunately, when their agent came after 2-3 days I was in office and was not able to get the address verified. Neither the agent called me before coming nor informed me when he would visit next. I got a call from the customer care about the verification again and told them to come on wekend:- Saturday 3 PM 12th sept, 15 for verification. The agent comes for verification at 12 in the noon that day. I signed the document he had but he was rude and asked for my designation, which seems unrelated to address verification. Later, I got a message saying that since my address was not verified, my outgoing would be barred. I tried raising multiple requests but they finally barred the outgoing on my phone. After another set of heckling on the phone with the customer care, they enabled the outgoing and raised a re-verification request. This time to not delay it further I requested them to come before 10am on any weekday and verify the address. No one came to verify the address for last 2 days(15th, 16th sept) during the time I gave. They have barred the outgoing again on my number. This is not only unprofessional but also constitutes unlawful practice, theft of identity on Tata Docomo's part.

Aug 8, 2021

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 30, 2015

Verified Support

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
Alternatively you can also mail us your concern at [protected]@tatadocomo.com.

Regards
Customer Care
Tata Docomo

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Address: Pune, Maharashtra

My bill cycle: 8th March'15 to 9th July'15 (4 months) Bill Amount : 2360 rs (for 4 months, 590 rs per month) Account number:[protected] Tata Docomo no: [protected] Requested for: Change of installation address, which was managed poorly and TATA Docomo forced me to cancel my broad band connection. 1. I sent a mail on 27th March' 15 to change my installation address for my landline and broadband on email id [protected]@tatatele.co.in which was given to me by your call center 2. I again sent a mail on 5th April'15 for same request on email id [protected]@tatatele.co.in because your call center told me this is the correct id 3. I was asked to send a mail again from registered ID which I sent on 18th April'15 4. You moved my landline and did not move broad band (i moved from one building in the magarpatta to another building in magarpatta) 5. In the same email I asked to move both landline and broadband, still no one in tata docomo is able to figure out why you moved landline but not broad band 6. For one month when you could not move broadband, I sent a mail to cancel my connection on 28th April'15. Not because I wanted but because you goofed up. 7. My cancellation is because of your pathetic services and not voluntary. I would always refer to the initial date my first email (i.e. 27th March) as cancellation date. 8. In the cycle for which you are asking the bill I have consumed 0 bites internet as far as i know (cycle from 8th March'15 to 9th July'15 (4 months)) 9. Per month's billing is 590 Rs (4 month I pay 2360 rs) 10. From 8th March to 27th March is 19 days, it comes to 393 rs 11. For mental harassment in last 6 months, I should ask compensation in multiples of 393 rs. 12. You guys must be an expert by now to pay for cases like this, can you suggest how much should I claim from you? I have send you 15 odd emails about issues that you created with a very simple request of change in installation in to a cancellation. Specially when you could move the landline from the same request but did not move broadband Pathetic services, it seems you guys are dying to shut down your company.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 18, 2015

Verified Support

Dear Customer,

Thank you for sharing the details. Our service team will reach out to you asap.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dec 16, 2015

Verified Support

Dear Customer,

We trust that your complaint has been resolved. Please do let us know if you need any assistance.

Thanks and Regards,
Customer Care
Tata Docomo

A

anandkanhere

from Mumbai, Maharashtra

Dec 16, 2015

Nope not resolved !!

What according to you is a resolution, sending a mail to me that your outstanding amount is 1781/- rs. Have you read my complaint and scrutinized your system.

I was never suppose to cancel, you forced me to cancel because you did not change the installation address. You are asking money for the service that I never availed.

THIS IS NOT RESOLVED, DON'T WASH YOUR HANDS OFF.

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Address: Kozhikode, Kerala

I am Bhamisha from Kozhikode . Yesterday recharge 50/- rupees on ([protected] ) this number . I called only 3 calls below 5 minutes and they withdraw full amount. Many times tata do com custamer care they not attended call.regularly they withdraw data not legally. They cheat me.

Aug 8, 2021

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 27, 2015

Verified Support

Dear Customer,

We tried to speak with you personally on your number. However, the same was disconnected from your end.
We would like to inform you that you have been correctly charged of Rs.38.10/- (usage of 3787KB) on dated[protected]:10PM to 05:16PM, since there is no data balance available on your number at the time of browsing, hence you have been charged from main balance at base tariff (10p/10KB). Kindly note that you will be charged for every session/link you use separately. We request you to disable (Log Out) from the GMAIL, Whats app and Face book Accounts and make sure that if any other services are not in On Mode. For the alerts / notifications from the services also there will be a deduction of amount from your main account (If there is no data balance is available in your account). Being a loyal customer of Tata Docomo an amount of Rs.38.10/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated[protected].
However, in order to avoid balance depletion in future I request you to deactivate the internet services on your number by sending an SMS as CAN GPRS to 121 and you can activate internet services by sending an SMS as ACT GPRS to 121 (toll free). If still face any concern kindly write to us with the line confirmation for further assistance.

Regards,
Customer Care
Tata Docomo

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Address: Udham Singh Nagar, Uttarakhand

Dear sir, today i tried to recharge my dokomo no. [protected] by rs. 255, amount was debited from my a/c but i could not get recharge in my cell phone. Please pay a wide attention. Refrence no. Of debit from my account is as follow ig0arpiwu2

Aug 8, 2021

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 27, 2015

Verified Support

Dear Customer,

We tried to speak with you personally on your number. However, the same was switched off.
We would like to inform you that, upon verifying our records thoroughly on the given number, no recharge of Rs.255/- was found on[protected], as the recharge was not successful due to transaction failure. However, the amount will be automatically credited to your bank account within 5 to 7 working days from the date of recharge. In case the amount is not credited within the specified time, we request you to check with your bank. If still face any concern kindly write to us with the 14-digit alpha numeric transaction ID (For Ex.ASMP[protected]) or with the bank statement from the date of recharge till date at [protected]@tatadocomo.com for further assistance.

Regards,
Customer Care
Tata Docomo

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Dear Sir, I have tata DoCoMo connection and shifted from Mumbai to greater Noida West . I do not have coverage here and wish to disconnect my TATA DoCoMo connection . Please assist Thanks & Regards; Hemendra Sharma [protected] TATA DOCOMO Number : [protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 27, 2015

Verified Support

Dear Customer,

"We would like to inform you that your internet services are already disconnected on 23rd Sept 2015 with reference number[protected] which is registered on 16th Sept 2015. kindly note that your current outstanding amount is Rs. 3534 for the bills dated 17th Aug 2015 of Rs. 1710 and bill dated 17th Sept 2015 of Rs. 1824. kindly note that you will receive a final bill on pro rate basis post disconnection approximately Rs. 513 including service tax.

We would like to inform you that the disconnection procedure takes 7 days for temporary disconnection and the same will be disconnected permanently on the 15th day post the disconnection request.

Kindly note that the billing will be stopped on the 7th day of disconnection request.

We would like to inform you that being a postpaid connection bill will be generated as per your monthly bill plan irrespective of the usage unless there is an intimation from your end to stop the services."

Regards,
Customer Care
Tata Docomo

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Address: Jind, Haryana

My tatadocomo no. Is [protected]. I call to customer care on 7:16 am on 16.9.15 for knowing my dedection. But they talk very rudly executive as well as senior mr. Vikas. They are denied to tell the current deduction and told me plz find the detail after 4 hr. Even they denied to give him the service request no. Also. Sir plz check the recording ... and advise as accordingly.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 27, 2015

Verified Support

Dear Customer,

As per the conversation had with our team member, you have confirmed over the call that your concern regarding balance depletion on your number has been resolved. As of now you have no concern with your Tata Docomo number. Hence post confirmation from your end, the concern has been closed stating resolved.

Regards,
Customer Care
Tata Docomo

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Address: Ahmedabad, Gujarat

Pack activated without request and customer care executive not resolving the complaint. "Pyaar ke panne is activated at Rs50 for 30 days. Dial 55001 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). Bal Rs.10.26 at 15-Sep-15 20:03PMREF ID is 16334489" My contact number is [protected]. I want complete refund of this fraud

Jul 15, 2016

Complaint marked as Resolved

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 23, 2015

Verified Support

Dear Customer,

We would like to inform you that an amount of Rs.50/- has been deducted for subscription of HUNGAMA (PKP_FMJ) through WAP on[protected]:03PM.
Being a loyal customer of Tata Docomo, as a onetime service gesture, we are going ahead & reversing the charges of Rs.50/- with the docket number ABAL[protected]. We have raised a request for deactivating the service and the same will be deactivated with 30Min and as of now there are no value added services are active. Kindly note that the any services will be activated post confirmation (twice) from your end.
We request you to please be careful while browsing (Apps/website) or dialing any short codes. Kindly note that, all our systems are accurate and unless there is a subscription at your end there would not be any deduction."

Regards,
Customer Care
Tata Docomo

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Address: Hyderabad, Andhra Pradesh

Connection number : [protected] Sim holder name : samarateja uppula I have faced great inconvenience form the recovery team . They calling me for the bill payment. Previously As i have done settlement and payment for the above number and please find the attachment with this email.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 27, 2015

Verified Support

Dear Customer,

We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we would like to inform you that, your number has already been disconnected permanently on 15-SEP-15 from Tata Docomo postpaid network. Further, upon verifying our record we have found that we have provided you the billing adjustment of Rs. 68.4/- on 18-SEP-15 and the same has been updated as per the goodwill gesture. Post adjustment your account has been nullified. Kindly make a note of it. Also provide alternate contact number which will be beneficial in resolving the issue.

Regards,
Customer Care
Tata Docomo

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Address: Indore, Madhya Pradesh

I have activate the 3g special offer worth 127rs on my no.[protected] which offer is shown by company.in this offer benift of 1gb shown by companybut company provide me only 800 mb.i have complaint this problem on 198 helpline.but my problem is not solved so what can i do??

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

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Address: Kolkata, West Bengal

I, Tanmay sarkar, purchased a TATA walky having no.[protected], model no. V-FC9300 OLIVA on 07/02/2015 from ETHEREAL, add-180/2 CIT road, SCH- VIIM, ground floor, ultadanga, kolk-54. But after few days, it has stopped working. I have requested several times verbally, but no body is responding. I have contacted with the customer care. They told me that it will be charged Rs.100 though I was told that it has 1year gar-runty. They send service person who told that the walky is in dead condition and has to be changed, and also out of stock and the model is now not manufactured by company. Cusrtomer care also taking no responsibility and also not interested to hear any problem. They have a very ill attitude. But it is available whenever it is to be purchased. the main thing is that, I have purchased the walky for activating EDC machine. I have faced huge loss in my business. who will be responsible for this loss?????? yours truly Tanmay Sarkar [protected]

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 04, 2015

Updated by sarkar40 I, Tanmay sarkar, purchased a TATA walky having no.[protected], model no. V-FC9300 OLIVA on 07/02/2015 from ETHEREAL, add-180/2 CIT road, SCH- VIIM, ground floor, ultadanga, kolk-54. But after few days, it has stopped working. I have requested several times verbally, but no body is responding. I have contacted with the customer care. They told me that it will be charged Rs.100 though I was told that it has 1year gar-runty. They send service person who told that the walky is in dead condition and has to be changed, and also out of stock and the model is now not manufactured by company. Cusrtomer care also taking no responsibility and also not interested to hear any problem. They have a very ill attitude. But it is available whenever it is to be purchased. the main thing is that, I have purchased the walky for activating EDC machine. I have faced huge loss in my business. who will be responsible for this loss?????? yours truly Tanmay Sarkar [protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 27, 2015

Verified Support

Dear Customer,

As per our conversation over the call, you have expressed your dissatisfaction towards handset replacement. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we have forwarded your concern to the concerned department on high priority to resolve your request. Hence, we request you to kindly bear with us in the interim. We will get back to you through various mediums.

Regards,
Customer Care
Tata Docomo

S

sarkar40

from Kolkata, West Bengal

Oct 30, 2015

Tata not good company not purchase Tata land phone

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Address: Mathura, Uttar Pradesh

I have recharge my tata docomo no. [protected] with 1gb 3g internet pack of rs 94, but they gave me 2g data. when i complaint about it to customer care they told me to convert my 2g data into 3g within 48 hours. but now they refuse to convert it into 3g . now they neither convert my data nor refund me.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 27, 2015

Verified Support

Dear Customer,

As per the conversation had with our team member, we request you to send us the screen shot of the message which you have received regarding RC94 to proceed further since as per our records there is no SMS sent from our end regarding the same.

Regards,
Customer Care
Tata Docomo

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Sir, I am a retailer of Tata Docomo. sir a sim is not activated till now, I sold it on 07/09/2015 but it can't be activated now. i call to the customet care but they told me that the sim is activated but there is no network in sim card. it shows always ' please insert sim card' . sir please activate the sim. My no. is [protected]. if it can not activate then please return the documents. please full details of documents are number of sim [protected], Name : renu d/o surender singh, last digit of serial no. : 205583

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 23, 2015

Verified Support

Dear Customer,

We would like to inform you that as per our records your number is in suspended state since tele-verification is pending on your number, due to which your number has not been activated yet. Kindly note that post documents are updated in system. You will receive a SMS post which you need to call 59059 for tele-verification of your details when network latches on your number to activate the account. Kindly note that tele-verification has to be done from the home circle.
Kindly note that the activation process takes 4-5 days and post positive verification card will be activated in 30mins & in case verification is done negative, however, you have 2 more attempts for positive verification and the tele verification has to be done from the home circle only. If the tele verification is not done within 30days from the date of documentation the number will be disconnected permanently.

Regards,
Customer Care
Tata Docomo

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Address: Nagpur, Maharashtra

I used Tata photon dongle just for 2 days and third day I was not able to use it . I register a complimt on 8th September in the morning, customer care executive told me that you have consumed 2 GB in 2 days ( not possible) and as plan is 2gb unlimited we will resolv your speed issue with in 4 hours. I got a call in the night after 9 pm (after12 hours ). I told them to call next morning as I was sleeping that time. I did not receive any call till now Tata photon no. [protected] Complain no 50939911

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 27, 2015

Verified Support

Dear Customer,

As per the conversation had with our team, we regret the inconvenience caused to you. In this regards, Please be informed that we have captured your valuable feedback and we will take this opportunity to assure you that we will strive to meet all your requirements in the best manner possible.

Regards,
Customer Care
Tata Docomo

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Address: Chennai, Tamil Nadu

I have received lok adalar notice for zero usage bill paymeny from tata docomo for the cancelled my existing docomo data card.[protected].

I went to tata docomo showroom in kk nagar and cancelled this service by signing the form. Still these people asking me to pay the bil for zero usage.

I' m currently using tata docomo max wifi because of these worst service i'm planning to cancel all the services with docomo. .

Aug 6, 2021

Complaint marked as Resolved

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M

Mary N

from Mumbai, Maharashtra

Sep 12, 2015

+1

i keep on getting sms notice too.. Can you please stop sending mails and sms for asking unusage payment.

Such a worst service TATA docmo providing.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 29, 2015

Verified Support

Dear Customer,

We tried to speak you personally on your number. However, the same was not possible as number was not reachable. In this regards, we would like to inform that your complaint with the service request number[protected] is updated stating that we have provide the billing adjustment of Rs. 1267 as there is no usage and request you to clear the amount of Rs. 2264 as there is usage in the bill. Please note that we have also registered a request for the billing adjustment for the upcoming bill if there is no usage in the bill same would be adjusted within 7 days form the bill generation data.

Regards,
Customer Care
Tata Docomo

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Address: Kolkata, West Bengal

I was a customer of TATA DoCoMo, bearing photonNo. [protected]. I have discontinued photon connection in the month of Jun, 15. The outstanding amount was Rs. 846.00 in Jun, 15 which I have paid and requested to close the connection. And it was closed immediately. Now today I have got a call from a lady (Mob: [protected]) who is asking me to pay Rs. 756.00 for TATADocomo photon bill by today 1 pm, or she will be sending a legal notice to Delhi Court. I have not given any time even for verification whether the due amount is justified. However As per my knowledge I have cleared off all dues and there is no outstanding amount left at my end. I haven't received any mail related to any due bill from TATAdocomo for last 2 months. This seems to be erroneous and insulting to me .

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 16, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that your photon number is disconnected on 10-JUL-15. Please note that the bill which is generated on 8th July 2015 is on prorate basis for the period of 6th June 2015 to 31st June 2015.
Kindly note that we have received the payment of Rs. 756 on 12-SEP-2015 and the same has been successfully updated in our records.

Regards,
Customer Care
Tata Docomo

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Address: Mysore, Karnataka

Hello Sir, My name Thyagaraj. N having number [protected] I was using internet today on 12th sep 15, I got an msg from TA-HUWWAP, that docomo deals have been activate so 5 RS IS BEEN DEDUCTED, I never tried to activate any deals ...I tried 121 many times but could not reach to customer service agent & all d time I tried 50 paise is been deducted from main balance...I don't want such service to be activated without even notifying me before deduction from main bal...kindly look into it & I want my money back .

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 16, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

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Address: Ernakulam, Kerala

Without any request or confirmation from my side, I suddenly gets a message as follows "Chulbuli Chat is activated at Rs15 for 15 days. Dial 5330011 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). Bal Rs.1.87 at 11-Sep-15 21:40PMREF ID is 16029622". And I lost my balance all of a sudden . Since this is completely inappropriate, I request the company authorities to kindly refund my balance you have dedected for a service I have never requested for.Why should i have to go through all these trouble just because I'm your customer.?

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 16, 2015

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

A

ash90su

from Hyderabad, Telangana

Sep 17, 2015

Thank you for addressing my complaint. Kindly make further communications through e-mail.Please let me know where I can share my contact details privately.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 22, 2015

Verified Support

Dear Customer,

Kindly email us your details at [protected]@tatadocomo.com.

Regards,
Customer Care
Tata Docomo

Y

yuvi767676

from Amla, Madhya Pradesh

Nov 25, 2015

Same thing happen with me and tatadocomo not giving my moneyback . Chori karne k new idea hai ye tatadocomo ka

N

Niravhra Chatterjee

from Bengaluru, Karnataka

Dec 11, 2015

Happened with me as well, and the customer care representative refused to accept that it was a mistake on their part. They did it purposefully and tried to pass off as though I might have activated the service accidentally. All of this is a sham, and I'm not a 5 year old that presses random buttons on the phone without realizing what I'm doing.

R

Ritz Sharma

from Aligarh, Uttar Pradesh

Jan 5, 2016

Same thing is happening with me as well.I don't know how it was started on my no.but really very disappointing as I have lost my lot of balance on the same.Please help me to unsubscribe this as soon as possible.

B

Bhikhubhai

from Anand, Gujarat

May 16, 2018

Chulbuli Chat is activated at Rs30 for 30 days. Dial 5330011 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free).
Bal Rs.85.93 at 16-May-18 08:27AMREF ID is 16636889. I havent provided any confrimation to activate. Simpy i disconnect my phone and received this message

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Address: Thane, Maharashtra

Hi, I am copying entire trail mail of my communication with Tata Docomo to get my refund money. i was misguided by Tata Docomo galley while purchasing the product & a week later i was informed to surrender the service due to non availability of network in my area. Now Tata Docomo have informed to wait for another 60 days to get my refund money. This is clear care of malfunctioning, Request your help. Regards, Amol Zore

Tata DoCoMo customer support has been notified about the posted complaint.

Sep 11, 2015

Updated by AmolZore Below is my communication email with TATA Docomo Customer Care.

Dear
Hemant,

Your feedback will
not compensate my losses & if you seriously want to be a proactive then
learn to understand customers’ grievance first.

Policies are designed
to facilitate your customers. So don’t utilize it to escape from your
responsibilities.

Please make a note
that I have already got confirmation from your customer care executive that my
refund cheque will be delivered to me within 30 day (Of course that is also not
acceptable to me) from the date of device submission. But I can now say that
TATA Docomo changes the policies as per their whims & fancies.

I am dealing with
many service providers in the telecom Industry from last 10 years & this is
worst experience which I have got from Tata Docomo.

My complaint was
handled with very casual approach by you & it seems this is your common
practice to sell the products.

It is advisable to
show some business ethics & don’t make money by misguiding
customers.

Regards,

From: appellate
mum GSM [mailto:appellate.[protected]@tatadocomo.com] Sent: Friday, September 11, 2015 11:54
AMTo: Amol ZoreSubject: RE: Complaint - Tata Phonot No
[protected]~~M24086783

Dear
Sir,

Greetings from TATA
DOCOMO!

With reference to your mail below
and as per our conversation, regarding Device Refund issue for your TATA Docomo
Number[protected].

We would like to inform you that
device refund cheque will be delivery on your communication address within 60
days.

Corrective action have been
initiated on the concerns raised by you.

Your feedback would definitely be
given to all concerned departments to ensure increased
proactiveness.

We sincerely apologize for the
inconvenience experienced by you.

Warm
Regards
Hemant
Bansode
Appellate Authority
Secretary
Mumbai
TATA
DOCOMO

Circle
Office: D-26, TTC Industrial Area, MIDC
Sanpada, P.O Turbhe Mumbai - 400703.
Fax
No.:
[protected]
Email
ID: appellate.[protected]@tatadocomo.com
Website:
www.tatadocomo.com

Phone
No.: For Postpaid and Prepaid – 121 from
TATA DOCOMO number
From
Non TATA Mobile Phones –[protected]
For
PHOTON customer –[protected]toll – free)
Registered Office Address: Tata Teleservices (Maharashtra)
Limited, Voltas Premises, T. B. Kadam Marg,
Chinchpokali, Mumbai - 400033
CIN
No.: L64200MH1995PLC086354

From: appellate
mum GSM Sent: Thursday,
September 10, 2015 5:15 PMTo:
'Amol Zore'Subject: RE: Complaint - Tata Phonot No
[protected]~~M24086783

Dear
Sir,

Greetings from TATA
DOCOMO!

With reference to your mail below
and as per our conversation, regarding Device Refund issue for your TATA Docomo
Number [protected]

We have acknowledge your concern
and will get back to you.

We sincerely regret the
inconvenience caused to you.

For any query, please do revert us
back.

Warm
Regards
Hemant
Bansode
Appellate Authority
Secretary
Mumbai
TATA
DOCOMO

Circle
Office: D-26, TTC Industrial Area, MIDC
Sanpada, P.O Turbhe Mumbai - 400703.
Fax
No.:
[protected]
Email
ID: appellate.[protected]@tatadocomo.com
Website: www.tatadocomo.com

Phone
No.: For Postpaid and Prepaid – 121 from
TATA DOCOMO number
From
Non TATA Mobile Phones –[protected]
For
PHOTON customer –[protected]toll – free)
Registered Office Address: Tata Teleservices (Maharashtra)
Limited, Voltas Premises, T. B. Kadam Marg,
Chinchpokali, Mumbai - 400033
CIN
No.: L64200MH1995PLC086354

From:
Amol Zore [mailto:Amol.[protected]@wns.com]
Sent: Tuesday, September 8,
2015 6:15 PMTo: appellate mum
GSM; appellate mum GSMSubject:
RE: Complaint - Tata Phonot No
[protected]~~M24086783

Hi
Team,

This is a gentle
reminder to reply my query.

Regards,

Amol
ZoreDeputy Manager
- Admin- WNS Global
Services (P) Ltd | www.wns.com
Gate No 4, Plant
10 / 11 Godrej & Boyce Complex, Pirojshanagar, LBS MargVikhroli
(West), Mumbai, Maharashtra, 400079
IP: | Direct: [protected]| Mobile: [protected] |
Email:Amol.[protected]@wns.com

ONE WNS ONE
GOAL OUTPERFORM

Connect with WNS

From:
Amol Zore Sent: Monday, September 07, 2015 5:38
PMTo:
'appellate.[protected]@tatadocomo.com'; 'Appellate.[protected]@tatadocomo.com'Subject: FW: Complaint - Tata Phonot No
[protected]~~M24086783

Hi
Team,

With reference to the
below email, I am escalating my concern to you about refund of my
money.

Request you to revert
with a proper justification for blocking my money for 30
days.

Regards,

From:
[protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com] Sent: Monday, September 07, 2015 5:09
PMTo: Amol ZoreSubject: RE: Complaint - Tata Phonot No
[protected]~~M24086783

Dear Mr. Zore, We refer to your email dated 6th
September 2015 for your Photon number [protected] regarding: 1.Device
price refund concern: As per our telephonic conversation on [protected],
we would like to inform you that we have already forwarded the case to the
senior department for device price refund and as per revert from concern
department please be informed that the device price will be refund within 30days
from the date of disconnection. Further you can get in touch with our
appellate authority at (Appellate.[protected]@tatadocomo.com). 2.Billing issue:
Please be also informed that the complaint has been registered regarding
billing issue with Reference Number[protected] Dated: 7th September 2015 and will
be completed within 9th September 2015. Thank You for surfing with
Photon. If there�s anything else that you
want to share with us, we are all ears. Warm Regards, Sarvan Singh
Tata Docomo Photon Discover the quick, simple & convenient way
to access your account details. Depending upon you convenience you can choose
to: 1.Download My Tata Docomo app on your Smartphone from Play Store and
access your account details anywhere anytime on the GO. 2.Register on My
Account at tatadocomo.com - to register now just click here:
https://www.tatadocomo.com/gmyaccount.aspx Registered Office : Tata
Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan
Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685
Visit our Website at www.tatadocomo.com Email us at
[protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection.
* For Photon Tata Docomo[protected]toll free) * We are also
accessible from non Tata mobile phones on[protected]. Toll free from TATA
Mobile phones only. -----Original Message----- From:
Amol.[protected]@wns.com Sent:[protected]:17:30.0 To :
"[protected]@tatadocomo.com" Cc: null Subject: RE: Complaint - Tata Phonot No
[protected]~~M24086783 [Note: Please don't change the subject for internal
tracking purpose and immediate action. _____________________________
Hi Rakesh, Can you please update me on this? Also
note that I have received an SMS to pay the bill of Rs. 414/- Please ensure to
wave off these charges. Regards, Amol Zore Deputy Manager - Admin- WNS Global
Services (P) Ltd | www.wns.com Gate No 4, Plant 10 / 11 Godrej &
Boyce Complex, Pirojshanagar, LBS MargVikhroli (West), Mumbai, Maharashtra, 400079
IP: | Direct: [protected]| Mobile: [protected] |
Email:Amol.[protected]@wns.com ONE WNS ONE GOAL OUTPERFORM
________________________________
[cid:image409bfb.[protected]@81a048a2.46b3464b]
[cid:imageeb063c.[protected]@25401fb3.48956624] [cid:imagedebf60.[protected]@21c6d4a1.43b2391d]
[cid:imagee45765.[protected]@68c3f32d.4ba628c5] [cid:imagee1e562.[protected]@19269d65.489250a9]
Connect with WNS ________________________________ From:
[protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com] Sent: Wednesday,
September 02, 2015 5:15 PM To: Amol
Zore Subject: RE: Complaint - Tata Phonot No
[protected]~~M24086783 Dear Mr. Zore, We refer to your email
dated 1st September 2015 regarding refund issue for your Photon number
[protected]. As per our telephonic conversation on [protected], we regret
for the inconvenience caused due to the misguided sell. We regret to
inform you that the device price refund can only be processed within 30 days
from the date of buyback initiation. We would like to inform you that we
have escalated the issue to the concerned department as per your request to
arrange the refund immediately. We will duly notify you aboout the same upon
closure. We request you to kindly bear with us while we are working on
your issue. We thank you for your patience. If there's anything
else that you want to share with us, we are all ears Warm Regards,
Rakesh Kumar Sahu, Tata Docomo Photon Discover the quick, simple
& convenient way to access your account details. Depending upon you
convenience you can choose to: 1.Download My Tata Docomo app on your
Smartphone from Play Store and access your account details anywhere anytime on
the GO. 2.Register on My Account at tatadocomo.com - to register now
just click here: https://www.tatadocomo.com/gmyaccount.aspx Registered
Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1,
Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN-
U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us
at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata
connection. * For Photon Tata Docomo[protected]toll free) * We are
also accessible from non Tata mobile phones on[protected]. Toll free from
TATA Mobile phones only. -----Original Message----- From:
Amol.[protected]@wns.com Sent:[protected]:18:04.0 To :
"[protected]@tatadocomo.com" Cc: null Subject: RE: Complaint - Tata Phonot No
[protected]~~M24086783 [Note: Please don't change the subject for internal
tracking purpose and immediate action. _____________________________
Dear Debasis, I am one of those Indians who blindly follow
�TATA� brand due their business
ethics, so don�t prove me & your
organization wrong. Mr. Ratan Tata had said in his interview somewhere
that �In today's world, what
customers are looking for, I believe, are products that suit their purpose best
in terms of price, features, quality and appearance. They expect to be treated
as kings and to receive sales and service support for products. They expect to
receive timely and competent attention, along with a definite solution to their
problems from our service people, dealers or channel partners.� So don�t you think that you are
spoiling his values by giving me such unintelligent reply? I strongly feel that
I am begging for money from you, whereas founder of your company expects to
treat a customer as �KING�. Can you please
explain why should I suffer for your company�s inefficiency in
providing services? Is it my mistake if your franchise misguides
customers to gain their commission? Why Tata Docomo can�t take responsibility of
this malfunctioning? I had not asked you to educate me about your refund
policy. Let me remind you once again that I WAS ASKED TO SURRENDER THE SERVICE
BY YOU. So your policy should not be applicable for me. Looking for some
logical reply from you. Regards, Amol Zore Deputy Manager - Admin- WNS Global
Services (P) Ltd | www.wns.com Gate No 4, Plant 10 / 11 Godrej &
Boyce Complex, Pirojshanagar, LBS MargVikhroli (West), Mumbai, Maharashtra, 400079
IP: | Direct: [protected]| Mobile: [protected] |
Email:Amol.[protected]@wns.com ONE WNS ONE GOAL OUTPERFORM
________________________________
[cid:imagee1de82.[protected]@cb64a823.44b5dc59]
[cid:imagecd2335.[protected]@d0e30b41.4590df35] [cid:image07031d.[protected]@fb9beb97.4a8418d4]
[cid:imaged2efc7.[protected]@9655dd81.44a79ddc] [cid:image804dd0.[protected]@b42048a5.4a8daddc]
Connect with WNS ________________________________ From:
[protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com] Sent: Monday, August
31, 2015 7:06 PM To: Amol Zore
Subject: Complaint - Tata Phonot No [protected]~~M24069013 Dear Mr.
Zore, We refer to your email dated 31st Aug 2015 for your Photon number
[protected] regarding: 1. Device Cost refund. We regret
for the inconvenience caused to you due to wrong information provided by brand
store, non co-operation from executive and connectivity issue. As per
our telephonic conversation on [protected], we would like to inform you that
device buy back process is applicable for your account as date of activation is
19th Aug 2015 and you have confirmed us that you have already submitted the
Photon Device in Brand store. Kindly note you will received the refund
cheque within 30 days(post submitting the device) at your registered billing
address. 2. Wrong information regarding brand store. We
would like to inform you that a complaint has been registered with service
request number[protected] and the same shall be addressed within 02nd Sep 2015.
3. Disconnection. The disconnection request has already been
raised for your Photon number [protected] on 29th Aug 2015 and the request number
is[protected]. Our Photon Care representative shall get in touch with you within
48 hours with respect to your request. Please note that the connection
will be deactivated on 06th Aug 2015 unless notified from your side. The current
outstanding in your account is nil. Please be informed that you shall be
receiving a bill (from 19th Aug 2015 to 03rd Sep 2015)for the month of Sep 2015
and final bill (from 04th Sep 2015 to 05th Sep 2015)for the month of Oct 2015
Your approximate final bill amount will be Rs. 57. We would like to
inform you that post generation bill(05th of every month) if there is no usage,
request you to revert us so that we can raised appropriate complaint regarding
billing issue. Please use your Photon Account Number[protected] to make
the payment. 4. Connectivity issue. We would like to inform
you the area you have referred to, is a low coverage area and hence you will
experience slow speeds and network fluctuation in the mentioned area. We would
also like to share that TATA Photon is a mobile internet device and you can
enjoy better speeds in the other areas. If there�s anything else that you
want to share with us, we are all ears. Warm Regards, Debasis
Mukherjee, Tata Docomo Photon Discover the quick, simple &
convenient way to access your account details. Depending upon you convenience
you can choose to: 1.Download My Tata Docomo app on your Smartphone from
Play Store and access your account details anywhere anytime on the GO.
2.Register on My Account at tatadocomo.com - to register now just click
here: https://www.tatadocomo.com/gmyaccount.aspx We would love
to hear from you, Click here to share your valuable feedback. Note : The
feedback link will go inactive in 3 days. Registered Office : Tata
Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan
Bharathi, 124 Connaught Circus, New
Delhi 110001. CIN- U74899DL1995PLC066685 Visit
our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com *
For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata
Docomo[protected]toll free) * We are also accessible from non Tata
mobile phones on[protected]. Toll free from TATA Mobile phones only.
-----Original Message----- From: Amol.[protected]@wns.com Sent:
[protected]:13:09.0 To : "[protected]@tatadocomo.com", "appellate.[protected]@tatadocomo.com" Cc: "[protected]@gmail.com", "[protected]@gmail.com" Subject: Complaint - Tata Phonot No
[protected]~~M24069013 [Note: Please don't change the subject for internal
tracking purpose and immediate action. _____________________________
Hi Team, I had purchased Tata Photon Wi-Fi dongle from your
franchise M/S Rishab Communication (Dombivali West) on 14th August 2015.
Before purchasing it, I had enquired about network availability in my
area with executive (Ms Deepa) present in gallery & she had assured me about
it. My residential address is available in your record if you want to recheck
it. My photon got activated on 19th August 2015 by you from backend, but
there was some technical issue in device & finally it got activated on at
2115hrs on 21st August 15 after our multiple visits in gallery. The staffs
working in this galley are not at all cooperative & behave impolitely with
customers. I had raised complaint (No[protected] with your customer care no
about it on 21st August 15. I am still waiting for action taken. After
reaching home, I tried to connect device with my desktop but there was network
issue. So I had again raised complaint on customer care no & my complaint id
no is[protected]. On 25th August your engineer visited to my place &
he noticed low network availability in my area. He conveyed the same message you
to customer care centre, subsequently I got call to surrender Tata Photon device
in Tata Docomo branded store in Dombivali (E) as it was not possible for you to
improve network in my area. I visited Tata Branded store in Dombivali
(E) on 29th August 2015. Surprisingly I was informed by executive present in the
store that there is no such process available. So I again called customer care
no to check the further process. After a long discussion between me, executive
in store & 2-3 executives from your customer care centre, finally they
accepted my Tata Photon dongle, but there were not ready to raise cancellation
request & again I had to coordinate with your store executive & customer
care executive to raise it. My cancellation request is[protected]. My
call duration was 48 mins & 42 second to convince both teams to accept
device & raise cancellation request. In addition to this, customer executive
in Tata Photon branded store Ms Sheetal Chauhan & executive from customer
centre Mr. Meghal were extremely rude with me which is no at all acceptable. Ms
Sheetal wasn�t ready to speak with
customer care executive on call & Mr. Meghal wasn�t ready to address my
queries after raising cancellation request. He was not even ready to provide me
email id to raise my query. I am expecting some basic training to be
provided to your executives to learn how to speak with customers. I have
coordinated with many other service providers in the past but have never
experience such pathetic service from anyone. Please ensure that my
refund cheque of Rs 2000/- will be issued at the earliest as I don�t want to block my money
for 2 months due to your service issue. Also ensure I will not be raised
for this period as I could not avail the service due to network issue. I
am expecting a positive reply from you this time. Please feel free to
call on [protected] for any further information. Regards,
Amol Zore
Amol
Zore Deputy Manager - Admin- WNS Global Services (P) Ltd |
www.wns.com Gate No 4, Plant 10 / 11 Godrej & Boyce Complex,
Pirojshanagar, LBS MargVikhroli (West), Mumbai, Maharashtra, 400079 IP: |
Direct: [protected]| Mobile: [protected] | Email:Amol.[protected]@wns.com
ONE WNS ONE GOAL OUTPERFORM
________________________________
[cid:image305694.[protected]@c8f5eeec.48b76207]
[cid:image9676e5.[protected]@bf716ce5.4c8fcbc9] [cid:image157fdd.[protected]@977c0102.428be4f5]
[cid:imagec204e5.[protected]@b00032b5.4986f6ed] [cid:image2cf9be.[protected]@52820c6b.4db9bdb5]
Connect with WNS
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
This email and any files transmitted with it may be confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the sender.
The recipient should check this email and any attachments for the presence of
viruses and the company accepts no liability for any damage caused by the same.
Please note that any views or opinions presented in this email are those of the
author and do not necessarily represent those of WNS Group.
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
This email and any files transmitted with it may be confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the sender.
The recipient should check this email and any attachments for the presence of
viruses and the company accepts no liability for any damage caused by the same.
Please note that any views or opinions presented in this email are those of the
author and do not necessarily represent those of WNS Group.
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
This email and any files transmitted with it may be confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the sender.
The recipient should check this email and any attachments for the presence of
viruses and the company accepts no liability for any damage caused by the same.
Please note that any views or opinions presented in this email are those of the
author and do not necessarily represent those of WNS Group.
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]

[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]This
email and any files transmitted with it may be confidential and intended solely
for the use of the individual or entity to whom they are addressed. If you have
received this email in error please notify the sender. The recipient should
check this email and any attachments for the presence of viruses and the company
accepts no liability for any damage caused by the same. Please note that any
views or opinions presented in this email are those of the author and do not
necessarily represent those of WNS
Group.[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 16, 2015

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Sep 21, 2015

Verified Support

Dear Customer,

As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that as per complain number[protected] amount of Rs 414/- has been posted in account and for second complain[protected] device refund cheque will be delivery on your communication address within 60 days.

Regards,
Customer Care
Tata Docomo

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